RCS Rich Multimedia Template

You can create a rich multimedia message template. This template will help you to send RCS messages containing a media file to your end-users. It is ideal for sending rich, interactive messages to end-users.

Kaleyra platform supports the following media types:

• Image - You can upload an image in JPEG, JPG, PNG, or GIF format (maximum size: 1 MB). Recommended aspect ratio: 5:4 with an optimal resolution of 960×720 pixels.
• Video - You can upload a video file up to 5 MB. Supported formats include H.263, M4V, MP4, MPEG, MPEG-4, and WebM.
• PDF - You can upload a PDF document with a maximum file size of 10 MB.

You have options to add chips such as:

• URL Action - Add URL to the rich multimedia template.
• Reply - Add reply message to the rich multimedia template. This message will help the end user to set the context for their reply message. If they click on the reply message provided while creating a template, then same message will be received.
• Dialer Action - Add phone number for end-users.
• View Location (Lat/Long) - Add location to the rich multimedia template.
• Create Calendar Event - Create an event and share the date in a rich multimedia template.

To create an RCS rich multimedia template, perform the following steps:

1. Follow the step 1 to step 3 of RCS Text Template.
   The Template Details step appears.

2. In the Template Details step, perform the following:
   1. In the Enter Template Name field, enter the template name. Only alphanumeric characters of a maximum of 20 characters are supported.
   2. In the Select Type drop-down, click the drop-down icon and then select the Rich Multimedia option.

3. Click Next.
   The Add Content step appears.

4. In the Media & Message section, perform the following steps:
   1. In the Select Media Source drop-down field, click the drop-down icon and select one of the following media sources:
      • Upload File - Upload a file from your device.
      • Upload from URL - Upload rich media to an RCS message by providing a publicly accessible URL, instead of uploading the media file directly.
      • Variable Image/Video URL - Create a placeholder field in an RCS template where the actual media URL is supplied at send time, enabling personalization and dynamic content delivery.
   2. In the Select Media Type drop-down field, click the drop-down icon and select one of the following media types:
      • Image - You can upload an image in JPEG, JPG, PNG, or GIF format (maximum size: 1 MB). Recommended aspect ratio: 5:4 with an optimal resolution of 960×720 pixels.
      • Video - You can upload a video file up to 5 MB. Supported formats include H.263, M4V, MP4, MPEG, MPEG-4, and WebM.
      • PDF - You can upload a PDF document with a maximum file size of 10 MB.

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Notes:

• You can delete the uploaded file by clicking on the bin icon next to the uploaded file.
• From the right side of the page, in mobile view, you can preview the RCS template message delivered to the end-users.
• From the right side of the page, in mobile view, click the Business Info tab to view the business information of an agent.

5. Click + Add Chips.
   The Button 1 section appears.

6. Provide the buttons' details. For more information, see the step 6 of the RCS Text Template.

7. Click Next.
   The Preview step appears.

8. Click Save.
   The Activate template pop-up appears.

9. Select one of the following options:

   • Activate Now - Activate the template immediately. After successful approval of the template, the Status of the template will be Approved.

     

   • Activate Later - Create the template. After selecting the Activate Later option, the status of the template will be Created. You can send the template for approval later. For more information, see Send Template for Approval.