Unlock Accounts

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Note:

• If an API request (which requires user authentication) fails because the user's account is locked, an email is sent to the account's email address. The email contains the User's name, Username, User ID, and a link for the user to reset the account lock status.
• Only one Email is sent to notify the user of the first failed API attempt due to the account being locked. Subsequent API requests will continue to fail until the account lock status is reset.
• Only one Email will be sent to notify the user of the initial occurrence of the failed API attempt due to a locked account. Subsequent API requests will continue to fail until the account lock status is reset.
• Anyone with access to the email will be able to click the URL.

A sample of the Email is provided.

To unlock the account, perform the following steps:

1. Click the link in the Email to be redirected to a page where you can unlock your account.

1. Click UNLOCK MY ACCOUNT. You can view the confirmation page and also able to initiate API calls from that account again.

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Note:

The URL in the Email can only be clicked once. If it is clicked multiple times, then "the provided token has expired" message appears.