SMS Release Notes, March 11, 2024


  • On the SMS page, the alert of upcoming pricing changes is removed.

Bug Fix

  • The issue with configurations disappearing in the Verify feature is fixed.

Previous Release Notes

SMS January 24, 2024


  • The price in the SMS callback response for subaccounts is now excluded.
  • The SMS Analytics logs now include the Template ID column.
  • India customers now have the option to opt out of Template Check by and submit the SMS body directly to the operator.



To opt out of Template Check option, contact the Kaleyra Operations team.

Bug Fix

  • The issue with specific Unicode characters not getting considered as Unicode characters while sending SMS which was causing the Unicode message delivery issue is now fixed.
SMS October 30, 2023


  • On the Templates page:
    • Added Template ID and Sender ID fields under Filter pop-up for filtering templates, new Template ID column for the Indian region.
    • Added the content pop-up with a scrolling option under the Content column, single template download, and multi-templates download with .csv format.
  • On the Logs page, a filter based on MO or MT message type is implemented, allowing you to filter data by MO or MT message.
SMS August 28, 2023


  • A new settings option, Safe-to-Send Window, is now available in This feature lets you define a specific restricted time slot during which SMSs sent or scheduled through the UI as well as the API will be affected. While configuring this feature you can either choose to discard messages or send the remaining message the next day. This feature provides greater control over the timing of SMS deliveries, enabling alignment with operational needs and user preferences.
  • Now you can cancel the ongoing SMS campaigns launched through UI. When you request to cancel a campaign through the UI, this request will be synchronized with and reflected in the database as well. This ensures that the cancellation process is seamless and that the status of the campaign is consistent across both the UI and the database.
  • now provides support for shared short codes with associated keyword configurations.
SMS March 14, 2023


  • To remove ambiguity, in instances when there is no update on DLR, the status column name has been updated from Sent to Sent - No DLR.
  • Added new GCC Countries in the Sender ID creation list for Saudi Arabia, Bahrain, Egypt, Oman, Jordan, and Morocco.