Edit WhatsApp Template

Prerequisite

• The WhatsApp channel must be in an active state.
• You must have a WABA ID.

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Note:

You can edit templates in rejected, submission-rejected, and approved status.

Edit Templates

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Notes:

The following are the restrictions:

• For Approved templates (live on meta), the template can only be edited once in 24 hours and up to 10 times per month.
• For Rejected and Submission Rejected, templates can be edited unlimited times.

To edit a WhatsApp template, perform the following steps:

1. Sign in to your Kaleyra.io account.
2. Go to Channels and on the WhatsApp section/card, click Manage.

3. Click Configurations and then Templates.

The Templates page appears.

4. Click the three dots next to the Status column (for example, Approved status is selected) and then click the Edit option.

The Edit Template page appears.

5. The Edit Template page has the following fields:

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Note:

The Name and Category field values cannot be edited.

a. Language - Click the arrow next to the Language field to view the list. The default is English.
b. Header (Optional) - Click the arrow next to the Header type to view the list. Text, Image, Video, Document, and None are supported header types.

• Select the Header type as Text. For example, Hi {{$1}}. Enter the Sample Header text. For example, Hi {{Test}}.

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Note:

It is mandatory to add a sample to your template submission for approval from Meta.

• Select the Header type as Image, Video, or Document. Attach the supporting image, Video, or Document in the Sample Content field.

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Note:

• You can drag and drop the sample document (.pdf) or click to upload the file.
• For Header type as Image, only jpg, .jpeg, and .png files are supported, for Video only .mp4 file is supported and for Document, only .pdf is supported.

c. Body - Enter the template body in the given space. It can be up to 1024 characters long and can have static or dynamic fields. For example, a body with dynamic fields will be like: "You made a purchase {{$1}} using a credit card ending in {{$2}}".

d. Sample Body - Enter sample body text based on the Body field and update the variable details. For example, You made a purchase for {{bag}} using a credit card ending in {{7511}}. In the example, the $1 variable is updated with bag and the $2 variable is updated with 7511.
e. Footer (Optional) - Enter the footer body in the text box.
f. Button (Optional) - Click the arrow next to the button type to view the list. Supported button types are QUICK REPLY, PHONE NUMBER, and URL.

• Select the Button type as QUICK REPLY. Enter the Quick Reply Button 1 field. Click the +Add Button icon to add an additional button.

• Select the Button type as PHONE NUMBER. Enter the Button text and the Mobile number in the text box. Click the +Add Button icon to add an additional button.

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Note:

Enter a valid landline or mobile number, VoIP numbers are not accepted.

• Select the Button type as the URL. Click the arrow next to the URL type. Supported types are Static and Dynamic.
• Static - Select the URL type as Static. Enter the Button text in the text box. Enter the Website URL in the text box. For example, https://kaleyra.io. Click the +Add Button icon to add an additional button.

• Dynamic - Select the URL type as Dynamic. Enter the Button text in the text box. Enter the static part of the Website URL. For example, https://kaleyra.io and Sample Website URL. For example, https://kaleyra.io/{{channels}} in the text box. Click the +Add Button icon to add an additional button.

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Note:

Dynamic URL type will suffix a parameter to the provided Website URL.

6. Click Send for submitting the template to Meta for approval.
7. Click Cancel to cancel the application and return to the Configurations page.

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Notes:

• After a successful submission from Kaleyra, the status will be updated to Pending. In this status, the template can only be viewed but not edited.
• After Kaleyra's submission and subsequent meta-approval have been completed successfully, you can view the Approved status next to your updated template.
• For the Submission Rejected and Rejected template statuses, the steps to edit the template fields are the same as the Edit Templates section.