On-premise API Error Codes

This topic contains the list of on-premise API error codes, you can refer to them if you have been registered by the Kaleyra operation team.

Error Code

Auth Errors

Error CodeDescription
E703The amount should be more than 0.
E900Invalid input or validation error!
E901Invalid country id.
E902Email already verified.
E903The mobile number is not updated.
E904Mobile Number is invalid.
E905Your request is not processed.
E906From number does not belong to your account.
E907To-number param is required if To param is not passed.
E908To-number should be in E164 format.
E910The website can have a maximum of 256 characters.

WhatsApp Error

Error CodeDescription
E110Please check your balance, you have a low balance!
E935business_id can only include numbers.
E936business_name can only include alphanumeric characters and spaces.
E937This account already has submitted a request for WhatsApp activation.
E938Failed to verify existing business details of the account.
E939Failed to submit a request for Whatsapp account activation.
E940:type can be of maximum 500 characters. Ex: templates, temp.
E941business_certificate field is required and cannot be empty.
E942business_name can be a maximum of 50 characters.
E943business_name field is required and cannot be empty.
E944business_id can be a maximum of 20 characters.
E945business_id field is required and cannot be empty.
E946The display_name must be at least 3 characters.
E947Failed to create a new WA number.
E948displayname can be alphanumeric and only spaces and (- .) are allowed.
E949display_name is required and cannot be empty.
E950wa_number field is required and cannot be empty.
E951wa_number must be in E164 format +.
E952:type value is not a valid URL. Example: htttps://.
E953contact_email can be of a maximum of 128 characters.
E954An address can be a maximum of 256 characters.
E955business_catregory can be a maximum of 50 characters.
E956business_description can be of a maximum of 256 characters.
E957callback_profile_id can be a maximum of 45 characters.
E958contact_email value is not a valid email.
E959WA Phone number was updated successfully.
E960business_catregory value is invalid. Valid values are: :categories Automotives.
E961Need to add at least one editable field to update WA phone number.
E962display_image cannot be empty.
E963about can be a maximum of 139 characters.
E964The template name is mandatory.
E965The template name is mandatory and should only contain lowercase alphanumeric characters and underscores without spaces.
E966Template name should not exceed :limit characters.
E967The template language is mandatory.
E968Template language cannot exceed 10 characters.
E969Invalid template language. Accepted languages are :languages.
E970The template category is mandatory.
E971Invalid template category. Accepted categories are :categories.
E972The template Body should not be empty.
E973Template Body should not exceed 1024 characters.
E974Invalid template header type. Accepted header types are :types image and document.
E975Only text header types can have content.
E976Header content can be a maximum of 60 characters.
E977Template footer length can be a maximum of 60 characters.
E978Template button data should be an array of objects.
E979Template button data can have a maximum of two buttons/objects.
E980The template button type cannot be empty. Allowed button types are Quick reply, Phone number and URL.
E981A template having QUICK_REPLY button can have only one button.
E982Please enter text for quick_reply1.
E983The quick reply button can have a maximum of 20 characters.
E984For PHONE_NUMBER button phone_number key and value is mandatory.
E985For PHONE_NUMBER button phone_number_text key and value is mandatory.
E986phone_number can have a maximum of 20 characters.
E987phone_number must have a maximum of 6 characters.
E988phone_number must be in E164 format +.
E989phone_number_text can have a maximum of 20 characters.
E990For URL button webiste_url_type key and value is mandatory.
E991For URL button webiste_url key and value is mandatory.
E992For URL button website_button_text key and value is mandatory.
E993Invalid value for webiste_url_type. Valid values are :values.
E994website_button_text can have a maximum of 20 characters.
E995The template was created successfully.
E996Failed to create the template.
E997The invalid key for quick_reply button data. Allowed keys are :keys.
E998Please provide value for quick_reply2 key before quick_reply3.
E999:button button can be added only once Ex: phone number button can be added once.
E1000For the type :type :field field is optional but cannot be an empty value. Ex header -> text.
E1001For the type :type :field field is mandatory and cannot be empty! Ex All mandatory.
E1002The body can be a maximum of 1024 characters.
E1003:field can be a maximum of 60 characters Ex: header, footer.
E1004Invalid link provided for header_value.
E1005Invalid header type. Allowed header types are :types.
E1006For header type :type please upload only file of type :extension. Ex image -> .png.
E1007The callback was not initiated as the URL is not whitelisted.
E1008Failed to fetch Whatsapp template status!
E1009Header Content is mandatory.
E1010Sample Body is mandatory when uploading sample media files for header types image video and documents!
E1011Invalid file type! For header type :header_type only format(s) of type :extensions are allowed! image -> .png, .jpg, .jpeg.
E1012Failed to upload a sample template file!
E1013WABA Id entered is invalid or does not exist!
E1014A sample Website URL is required for dynamic URLs when uploading sample media.
E1015Sample Website URL can be of maximum 2000 characters.
E704Invalid file input. Please input a valid media file.
E700Unable to upload the file.
E701Unable to upload the file.
E702File type not supported.
E421Invalid or In-Correct from.
E422For the type :type body field is mandatory and cannot be empty! Ex: text.
E423Type should be text/location/template.
E424For type template/mediatemplate template_name is mandatory and cannot be empty!
E425Channel can be either whatsapp/vsms/sms.
E426param_contacts is mandatory and cannot be empty.
E427Please enter valid param_contacts JSON data.
E428first_name is mandatory and cannot be empty.
E429formatted_name is mandatory and cannot be empty.
E430The name field is mandatory and cannot be empty.
E431please enter valid key values for the name parameter.
E432please enter valid key values for the addresses parameter.
E433please enter valid key values for emails parameter.
E434please enter valid key values for the org parameter.
E435please enter valid key values for the phones parameter.
E436please enter valid key values for URLs parameter.
E437please enter a valid string value for the birthday parameter.
E438For the type :type you cannot send media URL. Ex: text.
E600to field is mandatory.
E611The type field is mandatory.
E808The body is mandatory and cannot be empty.
E809please enter valid JSON data for the body.
E810For the type, the template/mediatemplate template field is mandatory and cannot be empty!
E811For the type, the template media(audiovideoimage) or text fields are not allowed.
E812For the type, the text/media(audiovideoimage) you cannot send the template field.
E813For the type text, you cannot send media(audiovideoimage).
E814For the type, the image field is mandatory.
E815For the type, the video field is mandatory.
E816For the type, the audio field is mandatory.
E817For the type, the text field is mandatory.
E818For the type, the text message field is mandatory and cannot be empty.
E819For the type, the location field is mandatory.
E820For the type, the location longitude field is mandatory.
E821For the type location, the latitude field is mandatory.
E822For the type, the contacts field is mandatory.
E823For the type, the document field is mandatory.
E13047User is not valid.
E13048Internal error.
E13016Invalid media type provided.
E13034Generic error.
E13041Resource not found.
E13045Service not ready.
E13057Database error occurred.

Other Error

Error CodeDescription
472Failed to send a message because this user's phone number is part of an experiment.