On-premise API Error Codes

Suggest Edits

This topic contains the list of on-premise API error codes, you can refer to them if you have been registered by the Kaleyra operation team.

Error Code

Auth Errors

Error Code	Description
`E703`	The amount should be more than 0.
`E900`	Invalid input or validation error!
`E901`	Invalid country id.
`E902`	Email already verified.
`E903`	The mobile number is not updated.
`E904`	Mobile Number is invalid.
`E905`	Your request is not processed.
`E906`	From number does not belong to your account.
`E907`	To-number param is required if To param is not passed.
`E908`	To-number should be in E164 format.
`E910`	The website can have a maximum of 256 characters.

WhatsApp Error

Error Code	Description
`E110`	Please check your balance, you have a low balance!
`E935`	business_id can only include numbers.
`E936`	business_name can only include alphanumeric characters and spaces.
`E937`	This account already has submitted a request for WhatsApp activation.
`E938`	Failed to verify existing business details of the account.
`E939`	Failed to submit a request for Whatsapp account activation.
`E940`	:type can be of maximum 500 characters. Ex: templates, temp.
`E941`	business_certificate field is required and cannot be empty.
`E942`	business_name can be a maximum of 50 characters.
`E943`	business_name field is required and cannot be empty.
`E944`	business_id can be a maximum of 20 characters.
`E945`	business_id field is required and cannot be empty.
`E946`	The display_name must be at least 3 characters.
`E947`	Failed to create a new WA number.
`E948`	displayname can be alphanumeric and only spaces and (- .) are allowed.
`E949`	display_name is required and cannot be empty.
`E950`	wa_number field is required and cannot be empty.
`E951`	wa_number must be in E164 format +.
`E952`	:type value is not a valid URL. Example: htttps://.
`E953`	contact_email can be of a maximum of 128 characters.
`E954`	An address can be a maximum of 256 characters.
`E955`	business_catregory can be a maximum of 50 characters.
`E956`	business_description can be of a maximum of 256 characters.
`E957`	callback_profile_id can be a maximum of 45 characters.
`E958`	contact_email value is not a valid email.
`E959`	WA Phone number was updated successfully.
`E960`	business_catregory value is invalid. Valid values are: :categories Automotives.
`E961`	Need to add at least one editable field to update WA phone number.
`E962`	display_image cannot be empty.
`E963`	about can be a maximum of 139 characters.
`E964`	The template name is mandatory.
`E965`	The template name is mandatory and should only contain lowercase alphanumeric characters and underscores without spaces.
`E966`	Template name should not exceed :limit characters.
`E967`	The template language is mandatory.
`E968`	Template language cannot exceed 10 characters.
`E969`	Invalid template language. Accepted languages are :languages.
`E970`	The template category is mandatory.
`E971`	Invalid template category. Accepted categories are :categories.
`E972`	The template Body should not be empty.
`E973`	Template Body should not exceed 1024 characters.
`E974`	Invalid template header type. Accepted header types are :types image and document.
`E975`	Only text header types can have content.
`E976`	Header content can be a maximum of 60 characters.
`E977`	Template footer length can be a maximum of 60 characters.
`E978`	Template button data should be an array of objects.
`E979`	Template button data can have a maximum of two buttons/objects.
`E980`	The template button type cannot be empty. Allowed button types are Quick reply, Phone number and URL.
`E981`	A template having QUICK_REPLY button can have only one button.
`E982`	Please enter text for quick_reply1.
`E983`	The quick reply button can have a maximum of 20 characters.
`E984`	For PHONE_NUMBER button phone_number key and value is mandatory.
`E985`	For PHONE_NUMBER button phone_number_text key and value is mandatory.
`E986`	phone_number can have a maximum of 20 characters.
`E987`	phone_number must have a maximum of 6 characters.
`E988`	phone_number must be in E164 format +.
`E989`	phone_number_text can have a maximum of 20 characters.
`E990`	For URL button webiste_url_type key and value is mandatory.
`E991`	For URL button webiste_url key and value is mandatory.
`E992`	For URL button website_button_text key and value is mandatory.
`E993`	Invalid value for webiste_url_type. Valid values are :values.
`E994`	website_button_text can have a maximum of 20 characters.
`E995`	The template was created successfully.
`E996`	Failed to create the template.
`E997`	The invalid key for quick_reply button data. Allowed keys are :keys.
`E998`	Please provide value for quick_reply2 key before quick_reply3.
`E999`	:button button can be added only once Ex: phone number button can be added once.
`E1000`	For the type :type :field field is optional but cannot be an empty value. Ex header -> text.
`E1001`	For the type :type :field field is mandatory and cannot be empty! Ex All mandatory.
`E1002`	The body can be a maximum of 1024 characters.
`E1003`	:field can be a maximum of 60 characters Ex: header, footer.
`E1004`	Invalid link provided for header_value.
`E1005`	Invalid header type. Allowed header types are :types.
`E1006`	For header type :type please upload only file of type :extension. Ex image -> .png.
`E1007`	The callback was not initiated as the URL is not whitelisted.
`E1008`	Failed to fetch Whatsapp template status!
`E1009`	Header Content is mandatory.
`E1010`	Sample Body is mandatory when uploading sample media files for header types image video and documents!
`E1011`	Invalid file type! For header type :header_type only format(s) of type :extensions are allowed! image -> .png, .jpg, .jpeg.
`E1012`	Failed to upload a sample template file!
`E1013`	WABA Id entered is invalid or does not exist!
`E1014`	A sample Website URL is required for dynamic URLs when uploading sample media.
`E1015`	Sample Website URL can be of maximum 2000 characters.
`E704`	Invalid file input. Please input a valid media file.
`E700`	Unable to upload the file.
`E701`	Unable to upload the file.
`E702`	File type not supported.
`E421`	Invalid or In-Correct from.
`E422`	For the type :type body field is mandatory and cannot be empty! Ex: text.
`E423`	Type should be text/location/template.
`E424`	For type template/mediatemplate template_name is mandatory and cannot be empty!
`E425`	Channel can be either whatsapp/vsms/sms.
`E426`	param_contacts is mandatory and cannot be empty.
`E427`	Please enter valid param_contacts JSON data.
`E428`	first_name is mandatory and cannot be empty.
`E429`	formatted_name is mandatory and cannot be empty.
`E430`	The name field is mandatory and cannot be empty.
`E431`	please enter valid key values for the name parameter.
`E432`	please enter valid key values for the addresses parameter.
`E433`	please enter valid key values for emails parameter.
`E434`	please enter valid key values for the org parameter.
`E435`	please enter valid key values for the phones parameter.
`E436`	please enter valid key values for URLs parameter.
`E437`	please enter a valid string value for the birthday parameter.
`E438`	For the type :type you cannot send media URL. Ex: text.
`E600`	to field is mandatory.
`E611`	The type field is mandatory.
`E808`	The body is mandatory and cannot be empty.
`E809`	please enter valid JSON data for the body.
`E810`	For the type, the template/mediatemplate template field is mandatory and cannot be empty!
`E811`	For the type, the template media(audiovideoimage) or text fields are not allowed.
`E812`	For the type, the text/media(audiovideoimage) you cannot send the template field.
`E813`	For the type text, you cannot send media(audiovideoimage).
`E814`	For the type, the image field is mandatory.
`E815`	For the type, the video field is mandatory.
`E816`	For the type, the audio field is mandatory.
`E817`	For the type, the text field is mandatory.
`E818`	For the type, the text message field is mandatory and cannot be empty.
`E819`	For the type, the location field is mandatory.
`E820`	For the type, the location longitude field is mandatory.
`E821`	For the type location, the latitude field is mandatory.
`E822`	For the type, the contacts field is mandatory.
`E823`	For the type, the document field is mandatory.
`E13047`	User is not valid.
`E13048`	Internal error.
`E13016`	Invalid media type provided.
`E13034`	Generic error.
`E13041`	Resource not found.
`E13045`	Service not ready.
`E13057`	Database error occurred.

Other Error

Error Code	Description
`472`	Failed to send a message because this user's phone number is part of an experiment.

Updated about 1 year ago