Call logs contain the details of all the calls made using your account.

About Logs screen

Logs screen lets you access all the call log details for the calls made using your account. You can view details like type of call, call to and call from numbers, time of the call, status of the call, chargeable duration of the call, credits utilized for the call, link to the call recording and so on.

Accessing the Logs screen

To access the Logs screen,

  1. Log in to Kaleyra.io.
  2. Navigate to Channels > Voice > Logs.

Columns on the Log screen

The following table provides descriptions for the columns on the log screen:

Column Name



The type of call.

  • Incoming—Calls made to the Direct Inward Dialing (DID) numbers from the end-user.
  • Outgoing—Calls made from the DID number to the end-user.

Call From

The number from which the call is received.

Call To

The number to which the call is made.

Call Start Time

The call start time as soon as the call is initiated.

Bridge Number

The DID number that is used to initiate the call.

Call Status

The status of the call. For example ANSWER, NOANSWR, BUSY, and so on.

For more details on the call statuses, refer to https://developers.kaleyra.io/docs/call-statuses.

Bill Sec

The chargeable duration of the call.

Credits Utilized(cur)

The credits utilized for the call.


The call recordings associated with each call.

  • These recordings can be accessed by clicking on the audio icon beside each log.
  • Each call can contain multiple level recordings.
  • In the case of multiple-level recordings, the full recording is pre-selected. To play the other recording, click on the drop-down and select the level.

Call ID

Unique identification of each call.

Flow execution ID

Unique identification of each flow executed.

Exporting the call log

You can view and extract logs of up to the last seven days from the current day.

  1. Log in to the Kaleyra.io account and navigate to Channels > Voice > Logs.
  2. Click Export Logs to export logs for the last seven days.
  1. Enter the title for the report to be generated. By default, the system auto-populates this field with the applicable date range.
  2. Use filters to narrow down the results.
  3. Click Edit to select fields to be exported to the report. By default, the fields displayed on the Logs screen are selected.
  4. Click Generate.



  • The exported logs are password protected. You will receive the password separately via the registered email.
  • The exported log is a zip file containing the CSV files.

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