Infobot

Overview

Infobot allows you to interact with your end user through the chatbot messages and answer their queries. It has more advanced features compared to an autoresponder. You can interact with your customers by greeting them, answering their questions, and ending the session with a goodbye message over configured numbers in a chatbot flow.

You can define the intent of the chatbot and error message (if the end user sends a wrong question, if it does not match the defined questions, or if Kaleyra AI is not able to recognize the question entered by an end user, in this case, the message is sent to end user). Kaleyra's powerful AI works in the back end to understand the question, as well as the context of questions sent by the end user to the configured infobot number.

Definitions and Terms

Following are the definitions and terms that you will encounter when creating an infobot:

Intent - Intent refers to the objective the end user has in mind when interacting with a chatbot. The intent is an important factor in chatbot functionality as it determines the success of the interaction.

Questions - The possible questions that could be entered by the end user. Kaleyra's AI plays an important role in framing questions differently than stated when setting up the chatbot.

Answer - The answer sent by the chatbot when an end user question matches the intent.

Sender Number - The approved WhatsApp number to which your chatbot is connected.

Welcome Message - When the end users send the first message of a session to the configured sender number.

Goodbye Message - The message you want to send when a session ends from the configured sender number.

Error Message - The message you want to send to the end user when the Kaleyra AI is not able to recognize the end user's question.

Infobot Examples

Example 1: Infobot replies to the questions by the end user:

To learn more about the infobot features, refer to the following links: