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Home

Welcome
Glossary
Support

Getting started

Overview
Kaleyra.io Interface
Create a Kaleyra.io Account
Sign In to kaleyra.io Using Two Factor Authentication(2FA)
Onboarding onto Kaleyra
Settings
Callback Profiles

SMS

Overview
Templates Overview
Request an SMS Report
SMS Logs
Uploaded Reports
Configure SMS Settings
- Daily Limit
Automatic blacklisting of contacts on directory
Receive Message
- Configure Receive Message
- View Configurations and Logs

WhatsApp

Overview
Manual Signup
- Add a Number
Embedded Signup
- Adding a new WABA ID
- Automated WhatsApp Number Registration
WhatsApp Business Messaging
Find your Facebook Business Manager ID
WhatsApp Business | Message Templates
WhatsApp Templates
- Add WhatsApp Templates from UI
- Template Bypass using Business Manager
Authentication Templates
Edit WhatsApp Template
Product Catalog Messages
WhatsApp Address Message
Multi-Product Message Templates
WhatsApp Pay
Kaleyra WhatsApp API
WhatsApp Business Message Limit
Opt-in
WhatsApp Number Messaging Limits and Quality Rating
- Receive Updates about Messaging Limits using Webhooks
WhatsApp Conversations
Request a WhatsApp Report
- WhatsApp Tabular Report
- WhatsApp Summary Reports
WhatsApp Analytics - Logs

Email

Overview
Enable Email Channel Widget
Request an Email Report
- Email Reports
Email Logs

Chatbot

Overview
Onboarding
Navigate Chatbot
Chatbot Dashboard
Autoresponder
Infobot
Databot
Enterprise Chatbot
- View Enterprise Demo
- Contact Us for Enterprise Chatbot
Advanced Chatbot
Build Media and Interactive Messages in Chatbot
Request a Chatbot Report
- Chatbot Tabular Reports

Video

Overview
Technical Requirements
Environment Setup
Inbound Call
Accessibility Report

Voice

Overview
Numbers
Adding Credits
Click to Call
Kaleyra Flow Builder
- Dynamic Variables for FlowBuilder
Voice Manager
Generate Report with Recording Details

Campaigns

Overview
SMS Campaign
WhatsApp Campaign
Voice Campaign
- Launch a Voice Campaign
- Draft Voice Campaign

Directory

Overview
Blocklist
Contacts
- Import Tags for your Contacts in Bulk
Tags
Lookup

URL Shortener

Overview
Single URL Shortener
Bulk URL Shortener
URL Shortener in SMS
URL Shortener in WhatsApp
URL Shortener in Email
Download or Delete Files with Bulk Shortened URLs

Flow Builder

Overview
Flow Builder Templates
Widget Library
Trigger Flow using Webhook and Voice Call
Trigger Flow using Outgoing Call
Missed Call Flow
Flow Builder Logs
Supported Text-to-Speech Languages

Verify

Overview
Create a Verify Template
Create a Verify Configuration
API Collection
Generate OTPs
Validate OTPs

Numbers

Overview
Subscribe Number
Number Statuses
Number Listing Page
Long Codes and Short Codes

Conversations

Overview

Subaccounts

Overview
- Sub-account Services
Manage Subaccounts
Credits History
- View Credits History
- Download Credits History Report
Credits Usage
- View Credits Usage
- Download Credits Usage Report
Reports
- View Downloaded Reports
- Generate Summary Report

Communicate Pro

Overview
Campaigns
Lists
Broadcasts
Multivariate Test Broadcast
Interactive Programs
View and Export Messages
Coupon Service
Reports
- List Upload or Update Results

APIs

Overview

SMS APIs

Overview
Send the First SMS
Send SMS using Template
Send OTP SMS
Send Bulk SMS
Send SMS with Unicode
Send Flash SMS
Schedule SMS API
SMS Status API
Create Sender ID
Delete Sender ID
SMS Route Types
SMS Length and Encoding
SMS Callback
- Callback Request using Callback Profiles
SMS URL Shortening API
SMS Error Codes
SMS Status and Status Trace Codes

WhatsApp APIs

Overview
WhatsApp Templates
Send a Text Template Message through WhatsApp
Send a Media Template Message through WhatsApp
Send a Text Message through WhatsApp
Send an Interactive WhatsApp Address Message
Send a Catalog Message through WhatsApp Template
Send an Authentication Template Message
Send a Coupon Code Template Message
Send a Limited Time Offer (LTO) Code Template Message
Send a Multi-Product Message Template
Send a Media Message through WhatsApp
Send WhatsApp Pay Messages
Preview of the URL
Share Contact Information
Send Interactive Message and Media Template
Monitoring Stats
List Message API
Reply Button API
Product Catalog Message APIs
Receive an incoming message and reply
Automate Kaleyra WhatsApp Flow
WhatsApp Error Codes
- Cloud API Error Codes
- On-premise API Error Codes

Voice APIs

Overview
Click to Call API
Outbound Calling API
Call Recording Extraction API
Call Log Pull API
Dynamic Variables for DLRURL
Callback Profiles in Voice APIs
Voice Error Codes

Email APIs

Overview
Send Single Email
Short URL in Email API Request for a single contact
Send Batch and Bulk Emails
Add Dynamic Values in Email API Using Params field
Use Templates in Email API
Get stats and Get logs in Email API
Use Webhook in Email API
Email Error Codes

Platform APIs

Overview
Subaccounts
Billing
- Get Account Billing or Usage Details
- Response Codes and Statuses
Callback Profiles

Blocklist APIs

Overview
Get Blocklist
Change Blocklist Status for Number
Blocklist Error Codes

Lookup APIs

Overview
HLR Lookup
GET API Lookup
POST API Lookup

URL Shortener APIs

Overview
Create a URL Shortener
Get All URL List
Get an Individual URL
Get URL Analytics Data
Delete a Shortened URL
URL Shortener Callback

Integration Partners

Overview
LeadSquared SMS
LeadSquared WhatsApp
- Kaleyra WhatsApp with LeadSquared
WebEngage SMS
- Configure Kaleyra SMS on WebEngage
- Create SMS Campaign on WebEngage
WebEngage WhatsApp
ORACLE Eloqua SMS
ORACLE Eloqua WhatsApp
- View Kaleyra.io Configuration on ORACLE Eloqua
- Send WhatsApp Messages
CleverTap SMS
- Configure Provider for SMS
- Launch an SMS Campaign
CleverTap WhatsApp
Zoho CRM SMS
Zoho Desk SMS
Zoho SMS Campaigns
Zoho WhatsApp
- Zoho CRM: Send WhatsApp messages with Workflow Rules
  - Configure Workflow Rules and Send WhatsApp
  - View Workflow Rules Usage
MoEngage SMS
- Kaleyra SMS Integration with MoEngage
- Create SMS Callback
MoEngage WhatsApp
Braze SMS
- Kaleyra SMS Integration with Braze
Zapier
Shopify SMS
Shopify WhatsApp
HubSpot SMS
HubSpot WhatsApp
Oracle Responsys MMS
Freshchat WhatsApp Connector
- Integrate Freshchat with Kaleyra WhatsApp
- Send WhatsApp Messages to Freshchat

FAQs

FAQs
- Video API FAQs

Release Notes

Release Notes

Adding Credits

Credit your Kaleyra account to use the services without any interruption. For more information, see Adding Credits.

Updated 11 months ago

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