Finalizing Onboarding

You need to share the onboarding details from your Kaleyra and Genesys Cloud accounts with Kaleyra Personnel.

To onboard, you need to share the following details:

• client_id from the Genesys Cloud account.
• client_secret from the Genesys Cloud account.
• genesys_region from the Genesys Cloud account.
• sid and api_key from the Kaleyra account. For more information, see View API Key and SID.
• sender from the Kaleyra account. For more information on how to create a sender ID, see Apply for a Sender ID.
• sms_type from the Kaleyra account. For more information on SMS route types, see SMS Route Types.
• country_code from the Kaleyra account. Country code where you want to use the messaging service.

Onboarding Format

You need to share the following details in the specified format with the Kaleyra Support team:

{
  "client_id": "..",
  "client_secret": "..",
  "genesys_region": "..",
  "sid": "..",
  "api_key": "..",
  "sender": "..",
  "sms_type": "..",
  "country_code": ".."
}

📘

Note:

All the fields are mandatory and must be shared with the Kaleyra Support team.