Utility Template - Sub-category: Default

The Default template allows you to create a template using a header, body, and footer, and you can also customize it with text, media, and buttons.

To create the Default Utility Template, perform the following steps:

1. Follow the steps 1 to step 3 of Create WhatsApp V2 Utility Template.

2. In the Setup step, perform the following:
   1. In the Template Name field, enter the template name. A maximum length of 512 characters is supported.
   2. The default language for the template is English. If you wish to change the language, click the drop-down in the Language field, and then select the language of your preference.
   3. Click the drop-down in the Categorisation field and select the Utility option.
   4. Click the drop-down in the Sub-Categorisation field and select the Default option.
   5. Click the drop-down in the WABA ID field and select the WABA ID through which you want to send a message using the template.
3. Click Next.
   The Content step appears.

4. In the Content step, perform the following:
   1. (Optional) A header can be added to the top of template messages. Click the drop-down in the Header field, and select from the following options:
      • None - No header is set.
      • Text - Set the header as text. Each template may include only one text header. After you select the Text option, enter the header text. The 60 characters text length is supported for header text.
      • Image - Set the header as an image. To upload a resumable media file on the Kaleyra platform, see Upload Media. If you have already uploaded the media file, select the image.
      • Video - Set the header as video. To upload a resumable media file on the Kaleyra platform, see Upload Media. If you have already uploaded the media file, select the video.
      • Document - Set the header as document. To upload a resumable media file on the Kaleyra platform, see Upload Media. If you have already uploaded the media file, select the document.
   2. The body component represents the core text of your message template and is a text-only template component. Templates are limited to one body component. In the Body field, enter the body text. You can use dynamic variables to insert data dynamically into your template. Use the dynamic variable inside the template by simply entering {{. The new Variable Samples field appears at the bottom of the Body field. Enter the variables details. A maximum length of 1024 characters is supported for the body.
   3. (Optional) Footer components that appear immediately after the body component. Templates are limited to one footer component. In the Footer field, enter the footer text. A maximum length of 60 characters is supported for the footer.
   4. (Optional) Buttons are interactive components that perform specific actions when tapped. You can add up to 10 action buttons. If more than 3 action buttons are added, they will appear as a list. For more information on buttons, see Buttons.
   5. The default validity period for your message is 10 minutes. To set the validity period of the WhatsApp marketing message before it expires according to the configured timing in case the end-user's WhatsApp account is unreachable, select the Set custom validity period for your message check box. If the message is not delivered within the configured timeframe, you will not be charged, and your end-user will not view the message. You can check your webhook for message delivery status after the validity period has expired. You should only set a low validity period if you have automatic backup delivery methods in place.
5. Click Next.
   The Preview step appears.

6. Click Submit.
   The template gets successfully created.

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Note:
The new template will be in pending status. It gets either approved or rejected after the Meta's review.