Sent

TheSent status allows you to confirm that a message has been successfully received and accepted by WhatsApp for delivery. It allows you to track the message progress before it is delivered or read by the recipient. This status is generated immediately after sending a message through the WhatsApp Send API. For more information see WhatsApp Send API Page.

Prerequisites

An active WhatsApp plan on Kaleyra platform.
An active WhatsApp for Business API plan that includes:
1. A WhatsApp business number.
2. An associated profile with the business number.
3. A WhatsApp verified and approved profile.
4. A WABA ID onboarded on Kaleyra WhatsApp API V2.
You must have the callback registered in the WhatsApp channel for the phone numbers.

Sample Webhook

The following is the sample webhook.

{
    "meta_object": {
        "value": {
            "messaging_product": "whatsapp",
            "metadata": {
                "display_phone_number": "91XXXXXXXXXX",
                "phone_number_id": "104XXXXXXXXXX60"
            },
            "statuses": [
                {
                    "id": "XXX7f9c32XXXX9deXXXXXXacac299cfb",
                    "status": "sent",
                    "timestamp": "1722834665",
                    "recipient_id": "919407XXXXXX",
                    "conversation": {
                        "id": "XXX7f9c3269f79deXXXXXXacac299cfb",
                        "expiration_timestamp": "172XXXX260",
                        "origin": {
                            "type": "marketing"
                        }
                    },
                    "pricing": {
                        "billable": true,
                        "pricing_model": "Conversation-Based Pricing",
                        "category": "marketing"
                    }
                }
            ]
        },
        "field": "messages"
    },
    "extra_info": {
        "trace_id": "8f14e45f-eXXX-4c1a-9e77-1a5XXXXXXXXX",
        "message_id": "wamid.XXXXXHE5NXXXXXXXXXXDAQ==",
        "waba_id": "12XXXXX34512345",
        "ref": "campaign_2025_summer_sale",
        "ref1": "order_ORD_456789",
        "ref2": "payment_pending",
        "enable_url_tracking_body": false,
        "enable_url_tracking_button": false
    },
    "status":"sent",
    "message_id": "wamid.HBgMOTE5NDAXXXXXX3MDFQIAERgSMEYxMEM1QjQ3QjXXXXXXQ2N0YA",
}