Create a Limited Time Offer (LTO) Code Template

The Limited Time Offer (LTO) WhatsApp templates have a limited-time-offer with an expiration date and a countdown timer displayed in the LTO template messages. The WhatsApp messages with these LTO offers, enable you to communicate with your customers about offers with limited time and help in better customer engagement.

Following are the steps to create a WhatsApp LTO code template.

Pre-requisites:
1. An active kaleyra.io account, if you do not have, you can contact a kaleyra representative to sign up for free to the platform. Before you get started, Create a Kaleyra Account and Create an API Key.
  To view the API Key and the SID, see View API Key and SID..
2. An active WhatsApp for Business API plan that includes:
  A WhatsApp business number.
  An associated profile with the business number.
  A WhatsApp verified and approved profile.
Create a WhatsApp LTO code template.
Use the LTO code template in a WhatsApp message to send an LTO code message.
You can use the LTO template in a WhatsApp message to send an LTO message.
The following is a sample screen of a WhatsApp LTO message on the end customer’s phone:

Base URL

https://<api_domain>/v1/<SID>

API Domain and Value

api_domain	Value
IN pod	api.in.kaleyra.io
SG Pod	api.kaleyra.io
EU Pod	api.eu.kaleyra.io
NA pod	api.na.kaleyra.ai

WhatsApp API request format to create LTO template

The following API request creates a marketing template that has a LTO code.

curl --location 'https://<api_domain>/v1/<sid>/whatsapp/template' \
--header 'api-key: <api-key>' \
--form 'name="<template_name>"' \
--form 'category="<category_name>"' \
--form 'language="<language>"' \
--form 'header="{\"type\": \"image\"}";type=application/json' \
--form 'body="<body>"' \
--form 'button_data="[
		{
       \"type\": \"<COPY_CODE>\",
       \"text\": \"<text>\"
       },
{
	\"type\":\"<type>\",
	\"website_url_type\":\"<website_url_type>\",
	\"website_button_text\":\"<website_button_text>\",
	\"website_url\":\"<website_url>\",
	\"website_url_sample\":\"<website_url_sample>\"
}
] ";type=application/json' \
--form 'sample_body="<body>"' \
--form 'sample_header_content="{\"type\": \"image\"}"' \
--form 'allow_category_change="<allow_categroy_change>"' \
--form 'waba_id="<waba_id>"' \
--form 'example="{
       \"body_text\": [
         [
           \"<body_text>\",
           \"<body_text>\"
         ]
       ]
     }"' \
--form 'sample_media_file=@"<media_file>"' \
--form 'limited_time_offer="{
       \"text\": \"<text>\",
       \"has_expiration\": <has_expiration_value>
}"'

Sample WhatsApp request for LTO template

The following API request creates an LTO template.

curl --location 'https://api.in.kaleyra.io/v1/HXXXXXXX071IN/whatsapp/template' \
--header 'api-key: XXXXX77c4d1cfa6854a7423a68e7XXXXX' \
--form 'name="lto_true_vid_dyan_test"' \
--form 'category="marketing"' \
--form 'language="en"' \
--form 'header="{\"type\": \"video\"}";type=application/json' \
--form 'body="Renew now at just ₹1499 💸
  Catch the latest releases, Hotstar Specials and LIVE cricket:"' \
--form 'button_data="[
		{
        \"type\": \"COPY_CODE\",
        \"text\": \"HAPPY_HOURS\"
        },
  {
		\"type\":\"url\",
		\"website_url_type\":\"dynamic\",
		\"website_button_text\":\"button\",
		\"website_url\":\"https://www.favorite_shop/\",
		\"website_url_sample\":\"https://www.favorite_shop.com"
}
] ";type=application/json' \
--form 'sample_body="Renew now at just ₹1499 💸
Catch the latest releases, Hotstar Specials and LIVE cricket:"' \
--form 'allow_category_change="1"' \
--form 'sample_media_file=@"https://www.kaleyra.com/wp-content/uploads/kaleyra.png"' \
--form 'limited_time_offer="{
        \"text\": \"Hurry Up\",
        \"has_expiration\": true
}"' \
--form 'sample_media_url="https://d38vr2u95vsr9f.cloudfront.net/docs/1684759885mp4_file.mp4"'

Parameter Description Table

Following table shows the list of parameters and data types supported for LTO template:

Parameter	Data Type	Description	Example	Mandatory?
SID	String	Security Identifier of your kaleyra.io account.	HXXXXXXX071IN	Yes
api_key	String	Your API Key generated by Kaleyra.io.	Ac4XXXXX21f	Yes
to_number	String	A valid WhatsApp number of the recipient. Ensure that the country code is prefixed to the number. (E164 format). Note: You can add multiple numbers and separate each number using the comma (,) delimiter.	+1202XXXXXXX	Yes
channel_name	String	Channel on which message must be sent. For the WhatsApp channel, the only allowed value is WhatsApp.	WhatsApp	Yes
from_number	String	The number registered with WhatsApp business from which the message is to be sent. Ensure that the country code is prefixed to the number. (E164 format).	+1202XXXXXXX	Yes
body	String	The body of the message.	Hi User	No
language	String	The language in which the message is sent.	en	Yes
category	String	The message category. Note: Only the ‘Marketing’ category is supported for LTO templates.	Marketing	Yes
sample_media_file	String	The location of the media file that will be embedded in the message. Ensure you upload only the formats supported. Refer to Messaging on WhatsApp Business for more details.	@"https://www.kaleyra.com/wp-content/uploads/kaleyra.png"	Yes
samplemedia_url	String	The media URL should be public and have a file extension. Note: URL path is supported for image/video/media instead of uploading it. If both media_file and media_url are passed in API request, then only "media_url" is considered. If a header is used, then only image/ video type is supported in the sample media field or sample _ media_url. Otherwise, this is not a mandatory field.	https://www.kaleyra.com/wp-content/uploads/image.png	No
button_data	Object	This is the button object that holds the button related details. The button appears as part of the message.	button_data= "[ { "type": "COPY_CODE", "text": "DIWALI" }, { "type":"url", "website_url_type": "dynamic", "website_button_text":"button", "website_url": "https://www.favorite_shop.com/", "website_url_sample":"https://www.favorite_shop.com" } ] "	Yes
limited_time_offer	Object	This field will hold in the values which define the LTO template. Note: This object parameter is mandatory for an LTO template.	limited_time_offer = "{ "text": "Expiring offer!", "has_expiration": true }	No

Button_data object parameters description table

Parameter	Data Type	Description	Example	Mandatory?
type	String	The type of the button based on its purpose.	COPY_CODE, URL	Yes
text	String	The text that the button displays on the button.	HAPPY_HOURS	Yes
website_url_type	String	The type of URL the button contains The values can be ‘static’ or ‘dynamic’.	Dynamic, Static	Yes
website_button_text	String	The text (caption) the button displays	button	Yes
website_url	String	The URL that the button takes you to, when clicked.	https://www.favorite_shop.com	Yes
website_url_sample	String	The sample URL shown by the button.	https://www.my_favorite_shop.com	Yes

Limited_time_offer object parameters description table

Parameter	Data Type	Description	Example	Mandaotry?
text	String	The text that you want to show as ‘limited time offer’ text.	Hurry Up! Ends in 2 days.	Yes
has_expiration	String	The flag that indicates if the limited time offer has an expiration date.	True, False	Yes

Sample success Response

The following is a sample success response.

{  
    "status": 200,  
    "message": "Template created successfully.",  
    "data": \[],  
    "error": {}  
}

Sample error response

The following is a sample error response.

{  
    "error": {  
        "code": "E1020",  
        "type": "VALIDATION_ERROR",  
        "parameter": "sample media url",  
        "message": "Sample Media URL is not valid!",  
        "reference": ""  
    }  
}

Sample error response

The following is a sample error response.

{  
    "code": "RBC201",  
    "message": "Incorrect SID or API key.",  
    "data": \[],  
    "error": {  
        "error": "Incorrect SID or API key."  
    }  
}

Updated about 1 month ago

What’s Next

Send a Limited Time Offer (LTO) Code Template Message