Accept the customer inputs via keypress.

Use the Keypress widget to accept the customer inputs. Use this widget in a flow when you have to take any action based on what the customer enters as the input.

The Keypress widget has two conditions:

Response — If the customer enters an input within the specified time, then the 'Response' condition will execute.

NoResponse — If the customer does not enter an input within the specified time in the Timeout for Keypress field, then the 'NoResponse' condition will execute.

To use Keypress widget in a flow, perform the following steps:

  1. Follow the steps from 1 through 3 of the Widget Library page.

  2. Click on the Keypress widget from the widget library.
    The Keypress widget window appears.

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The Keypress widget has the following options:

  1. Define the message to initiate keypress — Provide the text that you want the user to listen to.
    You can define the message in the following ways:
    a) Text-to-speech — Enter the text that should get played as speech. The character limit is minimum 3 and maximum 4000.
    b) Select audio — Select an existing sound file that you want the customer to listen to.
    c) Upload File — Upload a new sound file from the system to play to the user. The uploaded sound file will be saved to the account for easy access.

  2. Speech Rate — Set the speech rate at which the message should be played.

  3. Language — Set the language from the list in which the defined message should be played.
    For More information on Text-to-Speech, see: Text-to-Speech .

  4. Timeout for Keypress — Select a value from the list for the time to wait for the keypress input from the user.

  5. Callback Profile — Select a callback profile from the list to receive callback data after the flow has exited the widget. A callback profile helps in getting information about the keypress action from the user.

  1. Click Save post configuring the widget.
  2. To delete the widget from the flow builder, click Delete.

A sample Keypress Widget Flow Diagram is shown: