Zoho Desk SMS

Zoho Desk is an online customer service help desk software that manages tickets and tracks customer requests across channels, brands, products, departments, and many more. This topic describes the steps to integrate Zoho Desk for SMS using the Kaleyra.io plugin to send SMS to customers, agents, and businesses.

Integrating with Kaleyra.io allows you to set the trigger points to send updates through SMS for various events (such as when any new ticket is created, edited, if any of your customers replies to a ticket, and many more). This lets your customers be updated and brings transparency about the ticket status through SMS.

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Prerequisites:

• An active kaleyra.io account with at least one valid Sender ID to send SMS.
• Minimum credits in your Kaleyra account to send SMS for pre-paid users.

To integrate the Kaleyra SMS messaging feature with Zoho Desk, you need to perform the following:

• Install the Kaleyra Plugin in Zoho Desk for SMS
• Configure Kaleyra SMS Settings with Zoho Desk
• Configure Workflow and Trigger SMS