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Kaleyra.io, WhatsApp, SMS, Email, Voice, Video, Chatbot and OTP API: all you need to knowSMSWhatsAppVoiceVideoAPIIntegrationRelease NotesFAQs
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WhatsApp Number Messaging Limits and Quality Rating

Home

  • Welcome
  • Glossary
  • Support

Getting started

  • Overview
  • Kaleyra.io Interface
  • Create a Kaleyra.io Account
  • Sign In to kaleyra.io Using Two Factor Authentication(2FA)
  • Onboarding onto Kaleyra
    • Complete the Know Your Customer (KYC) Procedure
    • Opt-in for Kaleyra Services
    • Create a Sender ID
    • Create Kaleyra.io API Key
    • View API Key and SID
    • Add a TAN Number (Optional)
    • Add Credits
  • Settings
    • General Settings
    • User
      • Profile
      • Notifications
    • Team
      • Team Members
      • Kaleyra Expert Role
      • Login History
    • Documents
  • Callback Profiles
    • Callback Encryption
    • Create SMS Callback Profiles using Dynamic Variables
    • Create Callback Profile for WhatsApp Template Status Update
    • Create Callback Profile for Incoming WhatsApp Messages
    • Create Callback Profile for Outgoing WhatsApp Messages
    • Create Email Callback Profiles with Dynamic Variables
    • Callback Basic Authentication
    • Callback Advanced Authentication

SMS

  • Overview
  • Templates Overview
    • Create an SMS Template
    • Search and Filter SMS Template
    • View SMS Template
    • Delete SMS Template
    • Download SMS Template
  • Request an SMS Report
    • SMS MT Summary Reports
    • SMS MO Summary Report
    • SMS Tabular MT and MO Reports
    • SMS Tabular only MT Report
    • SMS By Template Report
    • SMS BY Campaign Report
  • SMS Logs
  • Uploaded Reports
  • Configure SMS Settings
    • Daily Limit
  • Automatic blacklisting of contacts on directory
  • Receive Message
    • Configure Receive Message
    • View Configurations and Logs

WhatsApp

  • Overview
    • Kaleyra WhatsApp API
    • WhatsApp Conversations
    • WhatsApp Business Messaging
    • Product Catalog Messages
    • Opt-in
  • Find your Facebook Business Manager ID
    • Manual Signup
    • Embedded Signup
      • Automated WhatsApp Number Registration
  • Adding a new WABA ID
  • Add a Number
  • WhatsApp Business | Message Templates
    • WhatsApp Templates
      • Add WhatsApp Templates from UI
      • Template Bypass using Business Manager
    • Edit WhatsApp Template
    • Authentication Templates
    • Multi-Product Message Templates
  • WhatsApp Number Messaging Limits and Quality Rating
    • Messaging Limits
    • Quality Rating
    • Receive Updates about Messaging Limits using Webhooks
  • WhatsApp Address Message
  • WhatsApp Pay
  • WhatsApp Business Message Limit
  • Request a WhatsApp Report
    • WhatsApp Tabular Report
    • WhatsApp Summary Reports
  • WhatsApp Analytics - Logs
  • Manage your WhatsApp Channel
    • WhatsApp Dashboard

Email

  • Overview
  • Enable Email Channel Widget
  • Request an Email Report
    • Email Reports
  • Email Logs

Chatbot

  • Overview
  • Onboarding
  • Navigate Chatbot
  • Chatbot Dashboard
  • Autoresponder
    • View Autoresponder Demo
    • Create an Autoresponder
    • Publish an Autoresponder
    • Edit an Autoresponder
  • Infobot
    • View Infobot Demo
    • Create an Infobot
    • Publish an Infobot
    • Edit Infobot's Intent
  • Databot
    • View Databot Demo
    • Create a Databot
    • Publish a Databot
    • Edit a Databot's Intent
  • Enterprise Chatbot
    • View Enterprise Demo
    • Contact Us for Enterprise Chatbot
  • Advanced Chatbot
    • Create Chatbot with Advanced Features
    • Publish an Advanced Chatbot
    • Create Follow-up Questions
    • Create Flow Conditions
    • Create Flow Conditions - Routes
    • API Requests and Responses
    • API Requests and Responses - Callback and Callback Message
    • API Requests and Responses - Response Callback and Response Callback Message
    • Advanced Variable Features
    • Advanced Variable Features - Saved States
    • Advanced Variable Features - Map To
    • Advanced Variable Features - Save
    • Advanced Variable Features - Customize Bot Messages
    • Validate a User or an API Response
    • Validate a User or an API Response - Flag
    • Validate a User or an API Response - B.O.W. (Bag Of Words)
    • Measure Conversions
    • Measure Conversions - Milestone
  • Build Media and Interactive Messages in Chatbot
    • Media Messages
    • Reply Messages with no headers
    • Reply Messages with text headers
    • Reply Messages with image headers
    • Reply Messages with video headers
    • Reply Messages with document headers
    • List Messages with no headers
    • List Messages with text headers
    • Product Messages
      • Single Product Messages
      • Multi Product Messages
  • Request a Chatbot Report
    • Chatbot Tabular Reports

Video

  • Overview
  • Technical Requirements
  • Environment Setup
  • Inbound Call
  • Accessibility Report
    • Mobile SDK v3
    • Mobile SDK v4
    • Web & Widget

Voice

  • Overview
  • Numbers
  • Adding Credits
  • Click to Call
  • Kaleyra Flow Builder
    • Dynamic Variables for FlowBuilder
  • Voice Manager
    • Sound Manager
    • Logs
    • Call Statuses
    • Reports
    • Sticky Agents
  • Generate Report with Recording Details

Campaigns

  • Overview
  • SMS Campaign
    • Launch an SMS Campaign
    • Replay SMS Campaign
    • Cancel SMS Campaign
    • Request SMS Campaign Report
  • WhatsApp Campaign
    • Launch a WhatsApp Campaign
    • Draft WhatsApp Campaign
    • View WhatsApp Campaign
    • Request WhatsApp Campaign Report
  • Voice Campaign
    • Launch a Voice Campaign
    • Draft Voice Campaign

Directory

  • Overview
  • Blocklist
  • Contacts
    • Import Tags for your Contacts in Bulk
  • Tags
  • Lookup

URL Shortener

  • Overview
  • Single URL Shortener
    • Add URL or Upload File to Short URL
    • Search and Filter Shortened URLs
    • Request, Download, and View Shortened URL Report
    • Edit Shortened URL
    • Delete Shortened URL
  • Bulk URL Shortener
    • Upload Files to Short URL in Bulk
    • Search or Filter Files containing Bulk Shortened URLs
    • Bulk Upload URL Features
  • URL Shortener in SMS
  • URL Shortener in WhatsApp
  • URL Shortener in Email
  • Download or Delete Files with Bulk Shortened URLs

Flow Builder

  • Overview
  • Flow Builder Templates
  • Widget Library
    • Start
    • Play
    • Call Forward
    • IVR Menu
    • SMS
    • API
    • Keypress
    • Repeat
    • Date and Time
    • Jump
    • Voicemail
    • Choice
    • Hangup
  • Trigger Flow using Webhook and Voice Call
  • Trigger Flow using Outgoing Call
  • Missed Call Flow
  • Flow Builder Logs
  • Supported Text-to-Speech Languages

Verify

  • Overview
  • Create a Verify Template
  • Create a Verify Configuration
  • API Collection
  • Generate OTPs
  • Validate OTPs

Numbers

  • Overview
  • Subscribe Number
  • Number Statuses
  • Number Listing Page
  • Long Codes and Short Codes

Conversations

  • Overview

Subaccounts

  • Overview
    • Sub-account Services
  • Manage Subaccounts
    • Add a Subaccount
    • View Subaccounts
    • Recharge a Subaccount
    • Access a Subaccount
    • Edit a Subaccount
    • Suspend a Subaccount
    • Login to Subaccount
  • Credits History
    • View Credits History
    • Download Credits History Report
  • Credits Usage
    • View Credits Usage
    • Download Credits Usage Report
  • Reports
    • View Downloaded Reports
    • Generate Summary Report

Communicate Pro

  • Overview
    • Key Features
    • Key Concepts
    • Access Communicate Pro
    • Unlock Accounts
    • Error Handling
  • Campaigns
    • Create a Campaign
    • View Campaign Details
    • Maintain Campaigns
  • Lists
    • Mobile Phone Number Format
    • Create a List
    • Define Broadcast Eligibility for Lists
    • Upload a List
    • Download a List
    • Remove Mobile Numbers
    • Advanced Options
    • Manually Entering Mobile Numbers (Opt-Ins)
    • Upload or Mark Opt-Outs
    • Clear a List
    • Maintain Lists
    • List Assignment
    • Enable List Assignment
    • Assign Lists to Campaigns
  • Broadcasts
    • Create a Broadcast Message
    • Emojis in Broadcasts
    • Create a Quick Broadcast
    • Create and Manage Throttled Broadcasts
    • Use Targeting Rules
    • Queue Control
    • Create and Manage RCS Broadcasts
    • Message Body Text Editor
  • Multivariate Test Broadcast
    • Enable the Multivariate Test Broadcast
    • Create Multivariate Test Broadcast
    • Schedule Variable Configuration
    • Percent of List and Performance Tracking Configuration
    • Multi-Step Program Configuration
    • View Multivariate Test Broadcasts
    • View Broadcast Before Delivery and Performance Details
    • Queue Control for Multivariate Test Broadcasts
  • Interactive Programs
    • Text Response
    • Competition
    • Voting
    • Customer Care
    • Multi-Step Programs
  • View and Export Messages
  • Coupon Service
    • Create a Coupon
    • Name and Response Fields
    • Coupon Codes
    • Coupon Code Truncation
    • Design a Coupon
    • Deliver Mobile Wallet Coupons
  • Reports
    • List Upload or Update Results

APIs

  • Overview

SMS APIs

  • Overview
  • /message endpoint
    • Send the First SMS
    • Send SMS using Template
    • Send OTP SMS
    • Send Bulk SMS
    • Send SMS with Unicode
    • Send Flash SMS
    • Schedule SMS API
    • SMS Status API
    • Create Sender ID
    • Delete Sender ID
    • SMS Route Types
    • SMS Length and Encoding
    • SMS URL Shortening API
  • /sms endpoint
    • Send the First SMS
    • Send SMS using Template
    • Send OTP SMS
    • Send Bulk SMS
    • Send SMS with Unicode
    • Send Flash SMS
    • Schedule SMS API
    • SMS Status API
    • Create Sender ID
    • Delete Sender ID
    • Callback Request using Callback Profiles
    • Send SMS (JSON/XML)
  • SMS Callback
    • Callback Request using Callback Profiles
  • SMS Error Codes
  • SMS Status and Status Trace Codes

WhatsApp APIs

  • Overview
  • WhatsApp Templates
    • WhatsApp Template Category
    • Create a WhatsApp Template with Text
    • Create a WhatsApp Template with Sample Media
    • Create WhatsApp template with enabled Tracked URL
    • Get a WhatsApp Template Status
    • Create an Authentication Template Message
    • Create a Coupon Code Template
    • Create a Limited Time Offer (LTO) Code Template
    • Create a Multi-Product Message Template
    • Create WhatsApp Catalog Message Template
  • Send a Text Template Message through WhatsApp
  • Send a Media Template Message through WhatsApp
  • Send a Text Message through WhatsApp
  • Send an Interactive WhatsApp Address Message
  • Send a Catalog Message through WhatsApp Template
  • Send an Authentication Template Message
  • Send a Coupon Code Template Message
  • Send a Limited Time Offer (LTO) Code Template Message
  • Send a Multi-Product Message Template
  • Send a Media Message through WhatsApp
  • Send WhatsApp Pay Messages
  • Preview of the URL
  • Share Contact Information
  • Send Interactive Message and Media Template
  • Monitoring Stats
  • List Message API
  • Reply Button API
  • Product Catalog Message APIs
  • Receive an incoming message and reply
  • Automate Kaleyra WhatsApp Flow
    • Add a WhatsApp Number
    • Update a WhatsApp Number Details
    • Add a WhatsApp Template
    • Configure WhatsApp Callback URL
  • WhatsApp Error Codes
    • Cloud API Error Codes
    • On-premise API Error Codes
  • WhatsApp Status
  • WhatsApp Message API V2
    • Send Text Messages
    • Send Reaction Messages
    • Send Media Messages
    • Send Location Messages
    • Send a Single-Product Messages
    • Send Multi-Product Messages
    • Send Catalog Messages
    • Send Flow Messages
    • Send Interactive List Messages
    • Send an Interactive Reply Button Message
    • Send Location Request Messages
    • Send Contacts Message
    • Send Template Messages
    • Send Reply to Messages
    • Send Audio Messages
    • Send Document Messages
    • Send Image Messages
    • Send Interactive Call-to-Action URL Button Messages
    • Send Sticker Messages
    • Send Authentication Template Messages
    • Send Catalogue Link Messages
    • Send Carousel Template Messages
    • Send Coupon Code Template Messages
    • Send Limited Time Offer Template Messages
    • Send Multi-Product Template Messages
    • Send Flow Template Messages
    • Send Catalog Template Messages
    • Send Video Messages
    • Send Read Receipt Messages
    • Send Address Messages
    • Upload Media Files
    • Send Order Details Template Message
    • Send Order Status Template Message
    • Send Interactive Order Status Message
    • WhatsApp Message API V2 Error Codes
    • WhatsApp Template API V2
      • Create Template
      • Edit Template
      • Get Templates
      • Delete Template
    • WhatsApp Flow API V2
      • Create Flow
      • Update Flow Metadata
      • Update Flow JSON
      • Delete Flow
      • Publish Flow
      • Deprecate Flow

Voice APIs

  • Overview
  • Click to Call API
  • Outbound Calling API
  • Call Recording Extraction API
  • Call Log Pull API
  • Dynamic Variables for DLRURL
  • Callback Profiles in Voice APIs
  • Voice Error Codes

Email APIs

  • Overview
  • Send Single Email
  • Short URL in Email API Request for a single contact
  • Send Batch and Bulk Emails
  • Add Dynamic Values in Email API Using Params field
  • Use Templates in Email API
  • Get stats and Get logs in Email API
  • Use Webhook in Email API
  • Email Error Codes

Platform APIs

  • Overview
  • Subaccounts
    • Create a Subaccount
    • Get All Subaccounts Detail
    • Get Subaccount Details
    • Edit and Update Subaccount Details
    • Recharge a Subaccount
    • Delete a Subaccount
    • Response Codes and Statuses
  • Billing
    • Get Account Billing or Usage Details
    • Response Codes and Statuses
  • Callback Profiles
    • Create Callback Profiles
    • Get Callback Profiles Detail
    • Get a Callback Profile by ID
    • Update a Callback Profile by ID
    • Delete a Callback Profile by ID
    • Response Codes and Statuses

NUMBER APIS

  • Overview
  • List the Available Numbers for Subscriptions
  • Subscribe a Number
  • List the Subscribed Numbers
  • Unsubscribe a Number
  • Resubscribe a Number
  • Documents ID and Description for Numbers

Blocklist APIs

  • Overview
  • Get Blocklist
  • Change Blocklist Status for Number
  • Blocklist Error Codes

Lookup APIs

  • Overview
  • HLR Lookup
  • GET API Lookup
  • POST API Lookup

URL Shortener APIs

  • Overview
  • Create a URL Shortener
  • Get All URL List
  • Get an Individual URL
  • Get URL Analytics Data
  • Delete a Shortened URL
  • URL Shortener Callback

Integration Partners

  • Overview
  • LeadSquared SMS
    • Kaleyra SMS with LeadSquared
    • Generate a Webhook URL
    • LeadSquared Automation
  • LeadSquared WhatsApp
    • Kaleyra WhatsApp with LeadSquared
  • WebEngage SMS
    • Configure Kaleyra SMS on WebEngage
    • Create SMS Campaign on WebEngage
  • WebEngage WhatsApp
    • Configure Kaleyra.io WhatsApp on WebEngage
    • Add WhatsApp Templates
    • Enable WhatsApp Delivery Callback URLs in Kaleyra
    • Create WhatsApp Campaign on WebEngage
  • ORACLE Eloqua SMS
    • Configure Kaleyra on ORACLE Eloqua
    • View Kaleyra.io Configuration on ORACLE Eloqua
    • Send SMS through Campaign Canvas
    • Send SMS through Contact Program Canvas
    • Send SMS through Custom Object Program Canvas
    • Sent SMS Custom Data Object on Eloqua
    • Received SMS Custom Data Object on Eloqua
  • ORACLE Eloqua WhatsApp
    • View Kaleyra.io Configuration on ORACLE Eloqua
    • Send WhatsApp Messages
  • CleverTap SMS
    • Configure Provider for SMS
    • Launch an SMS Campaign
  • CleverTap WhatsApp
    • Configure Provider for WhatsApp
    • Enable WhatsApp Delivery Callback URLs in Kaleyra
    • Enable Incoming Message URL in Kaleyra
    • Add WhatsApp Template to CleverTap
    • Launch WhatsApp Campaign
    • View WhatsApp Campaign Report
    • WhatsApp Conversations
  • Zoho CRM SMS
    • Kaleyra SMS with Zoho CRM
    • Configure Kaleyra SMS Settings with Zoho CRM
    • Send SMS to Leads, Contacts, or Accounts
    • Send SMS using Workflow Rules
    • Send SMS Campaign to Leads or Contacts
  • Zoho Desk SMS
    • Install the Kaleyra Plugin in Zoho Desk for SMS
    • Configure Kaleyra SMS Settings with Zoho Desk
    • Configure Workflow and Trigger SMS
  • Zoho SMS Campaigns
  • Zoho WhatsApp
    • Zoho CRM: Send WhatsApp messages with Workflow Rules
      • Configure Workflow Rules and Send WhatsApp
      • View Workflow Rules Usage
  • MoEngage SMS
    • Kaleyra SMS Integration with MoEngage
    • Create SMS Callback
  • MoEngage WhatsApp
    • Kaleyra WhatsApp Integration with MoEngage
    • Create WhatsApp Provider
    • Create WhatsApp Template
    • Enable WhatsApp Delivery Callback URLs in Kaleyra
    • Launch a WhatsApp Campaign
  • Braze SMS
    • Kaleyra SMS Integration with Braze
  • Zapier
    • Integrate Kaleyra SMS with Zapier
    • Create a Zap to send an SMS
    • Create a Zap to send WhatsApp Messages
  • Shopify SMS
    • Kaleyra SMS with Shopify
    • Configure Kaleyra Settings with Shopify
    • Send SMS and Launch Campaign
    • Send SMS in Shopify Flow Automation
    • Send Automated SMS
      • Automation use case: Add Customers
      • Automation use case: Orders Workflow
      • Shopify Marketing Automations
  • Shopify WhatsApp
    • Integrate Kaleyra plugin with Shopify
    • Configure Kaleyra Setting in Shopify
    • Send WhatsApp messages to Customer or group of Customers
  • HubSpot SMS
    • Kaleyra SMS with HubSpot CRM
    • Configure Kaleyra Settings with HubSpot
    • Send SMS
    • HubSpot Automation
  • HubSpot WhatsApp
    • Install Kaleyra Plugin in HubSpot CRM for WhatsApp Messaging
    • Configure Settings for WhatsApp within HubSpot
    • Send WhatsApp Message
  • Oracle Responsys MMS
    • Integrate Kaleyra with Oracle Responsys
    • Send MMS using Oracle Responsys Programs
    • Enable MMS Delivery Reports
  • Freshchat WhatsApp Connector
    • Integrate Freshchat with Kaleyra WhatsApp
    • Send WhatsApp Messages to Freshchat

FAQs

  • FAQs
    • Video API FAQs

Release Notes

  • Release Notes
    • Core Services
    • Campaigns
    • SMS
    • WhatsApp
    • Integrations
    • Email (API and GW)
    • Messaging Solutions
    • Chatbots
    • BFSI Solutions
    • Communicate Pro
    • GFTP

WhatsApp Number Messaging Limits and Quality Rating

Suggest Edits

This topic contains information related to how to know the messaging limit and the quality rating of your WhatsApp phone number determined by Meta.

The section contains the following topics:

  • Messaging Limits
  • Quality Rating
  • Receive Updates about Messaging Limits using Webhooks

Updated 4 months ago





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