Call Statuses

Description of all the Kaleyra call statuses.

Every Voice call has a status value that describes the final status of the call. Voice currently has 28 call statuses, following are the descriptions:

Call StatusDescription
NOANSWERThe call was not answered by the callee (dialled number).
ANSWERThe call was answered by the callee (dialled number).
FLOW_ANSWERAn incoming call landed successfully on the Flow.
FAILEDThe call initiation failed.
BUSYThe callee (dialled number) was busy.
REJECTEDThe call was rejected by the callee (dialled number).
NOROUTENo dialling route was available for the ‘TO’ number.
BUSY_CHANNEL1The first dialled number was busy when the call was initiated.
BUSY_CHANNEL2The first dialled number was answered while the second dialled number was busy.
FAILED_CHANNEL1The call initiation failed for the first dialled number.
FAILED_CHANNEL2The first dialled number was answered while the call initiation failed for the second dialled number.
NOANSWER_CHANNEL1The call was not answered by the first dialled number.
NOANSWER_CHANNEL2The first dialled number was answered while the call was not answered by the second dialled number.
MAXUSEThe call was not initiated as the channel capacity reached its maximum limit.
FLOW_UNASSIGNEDThere was no DID number assigned to the flow which was supposed to be triggered by the outbound call.
FLOW_PAUSEDThe flow triggered by the outbound call is in the Pause state.
FLOW_NOT_PUBLISHEDThe flow triggered by the outbound call was not published.
FLOW_UNREACHABLEThe flow triggered by the outbound call was not reachable.
QUEUE_TIMEOUTThe queued calls were not initiated due to queue timeout.
OBD_TIMEOUTThe outbound call timeout was due to set values in OBD API.
CANCELThe call was rejected by the caller.
BRIDGE_UNAVAILABLEThe Bridge number was inactive when the call was initiated.
MISS_CALLMiss call option is enabled for incoming calls.
NO_INCOMING_CLIFor incoming calls where the operator doesn't send a CLI (Caller ID, which is an alias for DID or Bridge Number).
INCOMING_DISCONNECTEDThe incoming call was disconnected.
RING_TIMEOUTThe incoming call timed out while executing non-telephony widgets.
FLOW_EXECUTEDComplete execution of flows without telephony widgets.
OUTGOING_RESTRICTEDThe number does not have outgoing call facilities.