Call Statuses

Description of all the Kaleyra call statuses.

Every Voice call has a status value that describes the final status of the call. Voice currently has 28 call statuses, following are the descriptions:

Call Status

Description

NOANSWER

The call was not answered by the callee (dialled number).

ANSWER

The call was answered by the callee (dialled number).

FLOW_ANSWER

An incoming call landed successfully on the Flow.

FAILED

The call initiation failed.

BUSY

The callee (dialled number) was busy.

REJECTED

The call was rejected by the callee (dialled number).

NOROUTE

No dialling route was available for the ‘TO’ number.

BUSY_CHANNEL1

The first dialled number was busy when the call was initiated.

BUSY_CHANNEL2

The first dialled number was answered while the second dialled number was busy.

FAILED_CHANNEL1

The call initiation failed for the first dialled number.

FAILED_CHANNEL2

The first dialled number was answered while the call initiation failed for the second dialled number.

NOANSWER_CHANNEL1

The call was not answered by the first dialled number.

NOANSWER_CHANNEL2

The first dialled number was answered while the call was not answered by the second dialled number.

MAXUSE

The call was not initiated as the channel capacity reached its maximum limit.

FLOW_UNASSIGNED

There was no DID number assigned to the flow which was supposed to be triggered by the outbound call.

FLOW_PAUSED

The flow triggered by the outbound call is in the Pause state.

FLOW_NOT_PUBLISHED

The flow triggered by the outbound call was not published.

FLOW_UNREACHABLE

The flow triggered by the outbound call was not reachable.

QUEUE_TIMEOUT

The queued calls were not initiated due to queue timeout.

OBD_TIMEOUT

The outbound call timeout was due to set values in OBD API.

CANCEL

The call was rejected by the caller.

BRIDGE_UNAVAILABLE

The Bridge number was inactive when the call was initiated.

MISS_CALL

Miss call option is enabled for incoming calls.

NO_INCOMING_CLI

For incoming calls where the operator doesn't send a CLI (Caller ID, which is an alias for DID or Bridge Number).

INCOMING_DISCONNECTED

The incoming call was disconnected.

RING_TIMEOUT

The incoming call timed out while executing non-telephony widgets.

FLOW_EXECUTED

Complete execution of flows without telephony widgets.

OUTGOING_RESTRICTED

The number does not have outgoing call facilities.


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