Chatbots

Chatbot May 14, 2024

Customers can now insert variables into bot messages other than the Prompt, including the intent's answer, the retry and final retry messages, and the goodbye and fallback messages. To access data stored in a variable, the variable name must be enclosed in curly braces, such as: ❴phone_number❵.

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Note:
This feature is not available for the welcome and callback messages.

Chatbot April 22, 2024

The Chatbot Report has been enhanced to provide an easier-to-read and more comprehensive tabular report. The enhanced version of the Chatbot tabular report is available after April 21, 2024.
In Infobot, Databot, and Advanced Chatbot, customers can configure an intent to trigger the chatbot only when an incoming message exactly matches one of the provided sentences in a case-insensitive manner. It provides additional control over the activation of the intent, especially in cases where precision is necessary, such as with opt-out keywords.
In Advanced Chatbot, now it is possible to store the first user input in a named variable when the Starting Intent is triggered. It enables the flow based on the initial incoming message content at a later stage.

Chatbot March 11, 2024

The Fallback message is no longer mandatory for Enterprise bots. If not configured, the bot will not send any response to the end user when no intents are matched.
Enterprise bots now offer the option to store the dynamic payload data associated with the quick-reply button clicked by the user into one or more session variables. This allows the bot to easily utilize these variables throughout the conversation flow.

Chatbot March 15, 2023

You can enable the Exact match only option for an intent. When enabled, the intent will be triggered only if the entire user message is identical to one of the questions in the intent.