Chatbots
Chatbot April 22, 2024
Enhancements
- The Chatbot Report has been enhanced to provide an easier-to-read and more comprehensive tabular report. The enhanced version of the Chatbot tabular report is available after April 21, 2024.
- In Infobot, Databot, and Advanced Chatbot, customers can configure an intent to trigger the chatbot only when an incoming message exactly matches one of the provided sentences in a case-insensitive manner. It provides additional control over the activation of the intent, especially in cases where precision is necessary, such as with opt-out keywords.
- In Advanced Chatbot, now it is possible to store the first user input in a named variable when the Starting Intent is triggered. It enables the flow based on the initial incoming message content at a later stage.
Previous Release Notes
Chatbot March 11, 2024
Enhancements
- The Fallback message is no longer mandatory for Enterprise bots. If not configured, the bot will not send any response to the end user when no intents are matched.
- Enterprise bots now offer the option to store the dynamic payload data associated with the quick-reply button clicked by the user into one or more session variables. This allows the bot to easily utilize these variables throughout the conversation flow.
Updated 3 days ago