You can suspend or reactivate the sub-accounts associated with your Kaleyra.io Parent Account. You have the option to revoke the sub-accounts access temporarily and grant it back when required.
To suspend a sub-account, perform the following steps:
- Sign in to your Kaleyra.io account.
- On the left menu bar, scroll down and click Subaccounts.
The Manage Subaccounts page appears with the list of all the sub-accounts available in your Parent Account.
- Click the ellipses (...) at the end of the sub-account and select the Suspend Subaccount option.
The confirmation message for Suspend Subaccount appears.
- Click Confirm. The message Subaccount is successfully suspended appears and the account Status is changed to Suspended.
When a sub-account user tries to log in to a suspended sub-account, the message Your account has been suspended! appears.
To reactivate the suspended sub-account, click the ellipses (...) at the end of the suspended sub-account, and select the Reactivate Subaccount option. Click Confirm to reactivate the suspended sub-account.
Updated 7 months ago