Suspend a Subaccount

You can suspend or reactivate the sub-accounts associated with your Kaleyra.io Parent Account. You have the option to revoke the sub-account access temporarily and grant it back when required.

To suspend a sub-account, perform the following steps:

1. Sign in to your Kaleyra platform.
2. On the left menu bar, click Subaccounts.
   The Manage Subaccounts page appears with the list of all the sub-accounts available in your Parent Account.

3. Hover over the subaccount you want to recharge and click ellipsis icon, and then select the Suspend option.
   The confirmation message for Suspend Subaccount appears.

i. For accounts with credit usage type Assign Budget the following popup appears:

• In the Return Budget section, choose if you want to return this back to your Parent account.

ii. For accounts with credit usage type Shared Usage the following popup appears:

• In the Remove Limit section, choose if you want to remove the monthly limit of the subaccount and return this back to your Parent account.

4. Click Confirm. The message “subaccount username” Subaccount suspended appears and the account Status is changed to Suspended. Budget/Limit can be returned to the Parent account even after suspending the sub-account.

When a sub-account user tries to log in to a suspended sub-account, a message Your account has been suspended! appears.