You can recharge the sub-accounts associated with your Parent Account and manage them financially. Also, you have the option to withdraw from the sub-account to the Parent Account.
Before recharging the sub-accounts make sure you have sufficient balance in your Parent Account if you are a prepaid Parent Account user. If you are a postpaid Parent Account user, the entered amount should not exceed the total amount that can be utilized within the month.
To recharge a sub-account, perform the following steps:
- Sign in to your Kaleyra.io account.
- On the left menu bar, scroll down and click Subaccounts.
The Manage Subaccounts page appears with the list of all the sub-accounts available in your Parent Account.
- Click the Recharge icon.
The Recharge Subaccount pane appears on the right side of the page.
The Subaccount Balance indicates the current balance available in your sub-account.
- In the Credit Amount field, enter the amount you wish to recharge for the sub-account. The entered amount should be in numeric format. The following values are not allowed: 0 and -0.
If you wish to withdraw an amount from the credited amount, you can use the minus (-) sign followed by the withdrawal amount.
- Click Add Amount. The message Recharge is processed successfully appears. The amount is credited to the sub-account and the same amount gets deducted from your Parent Account.
Updated 3 months ago