Recharge a Subaccount

You can recharge the sub-accounts associated with your Parent Account and manage them financially. Also, you have the option to withdraw from the sub-account to the Parent Account.

Before recharging the sub-accounts make sure you have sufficient balance in your Parent Account if you are a prepaid Parent Account user. If you are a postpaid Parent Account user, the entered amount should not exceed the total amount that can be utilized within the month.

To recharge a sub-account, perform the following steps:

1. Sign in to your Kaleyra platform.
2. On the left menu bar, scroll down and click Subaccounts.
   The Manage Subaccounts page appears with the list of all the sub-accounts available in your Parent Account.

3. Hover over the subaccount you want to recharge and click ellipsis icon, and then select the Recharge option.
   The Recharge Subaccount pane appears on the right side of the page.

4. In the Credit Amount field, enter the amount you wish to recharge for the sub-account. The entered amount should be in numeric format. The following values are not allowed: 0 and -0.

5. Click Add Amount. The message Recharge is processed successfully appears. The amount is credited to the sub-account and the same amount gets deducted from your Parent Account.