Completing the Know Your Customer (KYC)

What is KYC?

Know Your Customer (KYC) is a verification process mandated by the RBI. Every business that deals with financial transactions must follow the KYC process to identify and authorize their future customer.
We at Kaleyra are 100% compliant with TRAI and operator-level guidelines. Thus, we conduct a ground-level KYC validation to register you as a client.

Required Documents

You need to provide the following documents to complete the KYC process:

  • ID proof
  • Company address proof
  • PAN (Mandatory), TAN (optional) and GST Number (if your business is registered under the GST Act)

Relevant Information

Your document should contain the following details:

  • Name of the company/business
  • Name of the CEO, Founder or Business Representative who owns the company
  • Mobile number
  • Contact details (email, address, etc.)

Completing KYC

To complete your KYC, perform the below steps:

  1. Sign in to your Kaleyra Cloud account.
  2. Go to Billing and click Preferences.
  1. Update your company details. The available options are Company, Address, City, Country, and Postal code.
  2. Provide the relevant taxation (VAT or GST Registration type and DLT Registered) details and upload the documents (if required).
  3. By default, the Billing address details same as company address? option will be selected. Deselect this option to update the new billing address. The available options are Company, Address, Email, City, Country, State, and Postal code.
  4. Click Save.

Uploading KYC Document

To upload KYC document, perform the below steps:

  1. Sign in to your Kaleyra Cloud account.
  2. Click on the profile name and click Settings.
  1. Go to Documents tab and click Upload. The Upload Documents page appears.

Upload Window

  1. Enter Title to the documents you are about to upload.
  2. Click Click here to upload and select the documents. You can even drag and drop them in the given space to upload.
  3. Click Save Changes. Your documents are now uploaded. Our team will verify and approve them in no more than 15 minutes. If your documents are not approved, we will send you an email with an explanation.

Uploading Documents





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Updated 3 months ago



Completing the Know Your Customer (KYC)


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