Send a Multi-Product Message Template

POST Method

The Send a Multi-Product Message Template API allows you to send Multi-Product messages using the approved templates.

To send a Multi-Product Message Template, perform the following steps:

Before you get started, Create an API Key. To view the API Key and the SID, see View API Key and SID.
A prerequisite for using Kaleyra WhatsApp APIs is to have an active WhatsApp plan on kaleyra.io.
To set up a WhatsApp account on kaleyra.io, see: https://developers.kaleyra.io/docs/manual-signup
And https://developers.kaleyra.io/docs/embedded-signup
Send a Multi-Product Message Template API request.

The following is the prerequisite for sending a Multi-Product Message template:

You must link the catalogue to the WhatsApp Business Account (WABA) ID that is being used to send the message.

Base URL

https://<api_domain>/v1/<SID>

API Domain and Value

api_domain	Value
IN pod	api.in.kaleyra.io
SG Pod	api.kaleyra.io
EU Pod	api.eu.kaleyra.io
NA pod	api.na.kaleyra.ai

API request to send a Multi-Product Message Template

To send a Multi-Product Message template, use the /messages endpoint with the following request method:

Request Format

The following is the request format to send Multi-Product Message Template:

curl --location 'https://<api_doamin>/v1/<SID>/messages' \
--header 'api-key: <api_key>' \
--form 'name="<template_name>"' \
--form 'to="<receipent_phone_number>"' \
--form 'type="<message_type>"' \
--form 'language="<language>"' \
--form 'thumbnail_product_retailer_id="\"<product_retailer_id>\""' \
--form 'sections="[{
                  \"title\": \"<title>\",
                  \"product_items\": [
                    {
                      \"product_retailer_id\": \"<product_retailer_id>\"
                    },
                    {
                      \"product_retailer_id\": \"<product_retailer_id>\"
                    }
                  ]
                },
                {
                  \"title\": \"<title>\",
                  \"product_items\": [
                    {
                      \"product_retailer_id\": \"<product_retailer_id>\"
                    }
                  ]
                }]"' \
--form 'from="<sender_phone_number>"' \
--form 'channel="<channel_name>"'

Sample Request Format

The following is the sample request format to send Multi-Product Message Template:

curl --location 'https://api.in.kaleyra.io/v1/HXXXXXXX071IN/messages' \
--header 'api-key: Axxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx3' \
--form 'name="my_first_mpm"' \
--form 'to="+1202XXXXXXX"' \
--form 'type="mediatemplate"' \
--form 'language="en"' \
--form 'thumbnail_product_retailer_id="\"2lxxxx05pt\""' \
--form 'sections="[{
                  \"title\": \"shirt\",
                  \"product_items\": [
                    {
                      \"product_retailer_id\": \"2lxxxx05pb\"
                    },
                    {
                      \"product_retailer_id\": \"2lxxxx05pd\"
                    }
                  ]
                },
                {
                  \"title\": \"pant\",
                  \"product_items\": [
                    {
                      \"product_retailer_id\": \"2lxxxx05pp\"
                    }
                  ]
                }]"' \
--form 'from="+1202XXXXXXX"' \
--form 'channel="whatsapp"'

Parameters and Data Types

Following is the list of parameters and data types supported for sending Multi-Product Message Template:

Parameter	Data Type	Description	Examples	Mandatory?
`sid`	String	Account SID (Security Identifier).	HXXXXXXX071IN	Yes
`api-key`	String	Your API Key generated by Kaleyra.io.	Axxxxxxxxxxxxxxxxxxxxxxxxxxxx3	Yes
`template_name`	String or Integer	Specifies the Template name. Maximum 512 characters.	my_first_mpm	Yes
`receipent_phone_number`	String	A valid WhatsApp number of the recipient. Ensure that the country code is prefixed to the number. (E164 format). Note: You can add multiple numbers, separate each number using the comma (,).	+1202XXXXXXX	Yes
`message_type`	String	Specifies the type of the message. The only acceptable value is mediatemplate for the MPM.	mediatemplate	Yes
`language`	String	The language in which, you want to create the template.	en	Yes
`thumbnail_product_retailer_id`	String	The product retailer id that is used as the header image of the message being sent.	2lxxxx05pt	Yes
`sections`	Array	Helps to define the category of the product and the product to be displayed. A maximum 30 products can be displayed. Minimum limit is one and mandatory.	[{ "title": "Shirt", "product_items": [ { "product_retailer_id": "2lxxxx05pb" } ][ { "product_retailer_id": "2lxxxx05pb" } ] }]	Yes
`sender_phone_number`	String	The number registered with WhatsApp business account from which the message is to be sent. Ensure that the country code is prefixed to the number. (E164 format).	+1202XXXXXXX	Yes
`channel_name`	String	Channel on which message must be sent. The acceptable value is "whatsapp".	WhatsApp	Yes

The following table describes the different attributes used for the sections array.

Parameter	Data Type	Description	Examples	Mandatory?
`title`	String	Specifies the category of the product.	pant	Yes
`Product_items`	Array	Specifies the product that is listed under the specified title.	"product_items": [ { "product_retailer_id": "2lxxxx05pp" } ][ { "product_retailer_id": "2lxxxx05pp" } ]	Yes
`product_retailer_id`	String	Specifies the product to be shown from the catalogue.	2lxxxx05pd	Yes

Sample Success Response to send MPM template

The following success message appears with the status 200 Accepted:

{
    "id": "afc8a003-39b6-412a-aedf-d207XXXXX372",
    "type": "template",
    "body": null,
    "createdDateTime": "2024-02-08 12:41:31+00:00",
    "totalCount": 1,
    "data": [
        {
            "message_id": "afc8a003-39b6-412a-aedf-d207XXXXX872:0",
            "recipient": "91XXXXXXX943"
        }
    ],
    "error": {}
}

Error Codes

For information related to the WhatsApp error code, see WhatsApp Error Codes.

Updated about 1 month ago