WhatsApp Message API V2

The WhatsApp Message API V2 provides an overview of how messages work on the WhatsApp Business Platform. Using this API, businesses are positioned to quickly adopt any future enhancements or features that Meta introduces, ensuring they stay up to date with the latest capabilities.

WhatsApp is a simple, secure, and reliable way for businesses to connect with their customers worldwide. Kaleyra Platform WhatsApp API sends the messages through WhatsApp using kaleyra's messaging platform. Using WhatsApp API, you can set up your WhatsApp Business API client, register your phone number, and send a WhatsApp message.

The WhatsApp Business API client offers many of the features provided by the WhatsApp applications for Android, iOS, and Web. The difference is that this application can be deployed on a server, providing a local API that allows you to programmatically send and receive messages and integrate this workflow with your systems (for example, customer relationship management (CRMs), contact centre platforms, and many more).

This guide helps organizations onboard and build their first official WhatsApp messaging experience using the Kaleyra Platform's WhatsApp Business API.

The first step for businesses is to communicate with customers on WhatsApp, create a WhatsApp Business Profile. Once WhatsApp approves your documents and verifies your account, the unique profile for your business with relevant information will be visible to customers communicating with you.

Once your WhatsApp business profile is activated, you can start using the Kaleyra APIs and enable the WhatsApp communication channel to interact with your customer.

Through Kaleyra APIs, you can send:

• Text and media templates
• Updates and promotional messages
• Location of your store or branch
• Response to customer queries and many more

The WhatsApp Message API V2 category contains the following topics:

• Send Text Messages
• Send Reaction Messages
• Send Media Messages
• Send Location Messages
• Send a Single-Product Messages
• Send Multi-Product Messages
• Send Catalog Messages
• Send Flow Messages
• Send Interactive List Messages
• Send an Interactive Reply Button Message
• Send Location Request Messages
• Send Contacts Message
• Send Template Messages
• Send Reply to Messages
• Send Audio Messages
• Send Document Messages
• Send Image Messages
• Send Interactive Call-to-Action URL button Messages
• Send Sticker Messages
• Send Authentication Template Messages
• Send Catalogue Link Messages
• Send Carousel Template Messages
• Send Coupon Code Template Messages
• Send Limited Time Offer Template Messages
• Send Multi-Product Template Messages
• Send Flow Template Messages
• Send Catalog Template Messages
• Send Video Messages
• Send Read Receipt Messages
• Send Address Messages
• Upload Media Files
• Send Order Details Template Message
• Send Order Status Template Message
• Send Interactive Order Status Message
• WhatsApp Message API V2 Error Codes

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Note:

Only the Callback Profile ID is supported for callbacks; the Callback URL is not applicable.

For information related to WhatsApp, see Getting Started with Kaleyra WhatsApp page.

Visit the WhatsApp page to know more about the feature and its benefits.