Kaleyra.io Core Services

New Feature

• Kaleyra.io account owners can now restrict the account login access to specific IP addresses/ranges. In this case, the login requests from other IP addresses get rejected. However, this restriction does not apply to team members of such accounts.

Enhancement

• The public APIs are now available to create/manage Kaleyra.io subaccounts. For more information, see the Platform APIs page.

Enhancement

• On Kaleyra.io, now a Parent account can share their IP configurations with their Subaccounts to use.

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Note:

To enable this feature contact Kaleyra Support team.

Enhancement

• On Kaleyra.io, any Postpaid Parent Account can now create Subaccounts with Shared Usage as a credit type. A Subaccount on Shared Usage is free to utilize within the Parent's Monthly Credit Limit.

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Note:

To enable this feature contact Kaleyra Support team.

Enhancement

• A new tabular report has been introduced for Chatbot to get insights into the published Chatbots.

Enhancements

• You can now whitelist one or more IP ranges for an API key instead of just a list of specific IP addresses.
• Parent Accounts can now schedule an SMS Summary Report of their Sub-accounts to a list of email addresses at a specified frequency. For example, Daily, Weekly, or Monthly.
• The following new columns have been added to the SMS Summary Report of all the Sub-accounts:
  • Date
  • Sender ID
  • Campaign Name
  • Destination Country
  • Status
  • Status Trace

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Note:

For more information regardng the SMS Summary Report, refer to the Understanding SMS Summary Reports documentation.

Enhancements

• The format of the SMS Summary Report has been changed from PDF to CSV in this release. To provide additional insights, the following new columns have been added to the SMS Summary Report:
  • Date
  • Campaign Name
  • Destination Country
  • Status
• The WABA ID used by customers to send or receive messages has been added to WhatsApp Summary and Tabular Reports.

Enhancements

The format of the Subaccounts SMS summary report has been changed from PDF to CSV and a new 'Destination Country' column has been added to the report.

Enhancements

• The Campaign and the SMS dashboards have been enhanced by providing a more accurate and precise breakdown of the SMS statuses.
• A new column called 'Display Name' has been added to the WhatsApp Tabular report and the Summary reports, so the customers can see the business name associated with the sender's phone number.

New Feature

Customers can now request for a new message-based WhatsApp Summary report to easily analyze the performance of their messages.

Enhancements

• Customers can now request a WhatsApp summary report in which the data is aggregated by Date.
• Customers can now request a WhatsApp tabular report that contains the conversation details for each message.

Enhancements

• Customers can now request a WhatsApp tabular or summary report that contains data across all of their Business Phone Numbers.
• When requesting a WhatsApp tabular or summary report, customers can filter the data by one or more Business Phone Numbers.
• When requesting a WhatsApp summary report, customers can filter the data by one or more Session Types.

New Feature

• The Subaccounts module allows customers to manage different departments/teams/branches within an organization from a single account. At the moment, only the SMS channel can be enabled for Subaccounts.

Enhancements

• Improved the format of the WhatsApp tabular and summary reports, now you can download them on kaleyra.io. The WhatsApp summary report provides information on the number of sessions opened and the amount spent, while the WhatsApp tabular report contains the full list of messages that have been sent or received by the customer.
• The generated SMS and WhatsApp summary reports are now asynchronous to avoid issues when the volume of data is really large.