Request an SMS Report

Kaleyra.io allows you to view and download reports about your SMS traffic. There are two types of reports:

  • Tabular: You can view the detailed information about all sent and received SMS.
  • Summary: You can view the messaging traffic on an aggregated level. This report helps you to understand and monitor your SMS usage.

Request SMS Reports

To request an SMS report, perform the following steps:

  1. Sign in to your Kaleyra.io account.
  2. On the Campaigns page, click SMS.

The SMS page appears.

📘

Note:

You can also view Report from Channels, SMS Manage, and then Analytics.

  1. Click the Analytics tab and then Report.
  1. Click Request Report.
    The Request for the Report pop-up appears.
  1. In the Title field, enter the title for the report.
  2. In Type of Report, select one of the following:
    • Tabular
    • Summary
  3. In the Start Date field, enter the start date for the report in DD/MM/YYYY format or click and then select the date from the calendar.
  4. In the End Date field, enter the end date for the report in DD/MM/YYYY format or click and then select the date from the calendar.
  5. In the Set Filter to narrow down the results section, use the + (add) icon next to the parameters and add the filters based on your requirements. To add the filters, click on the field, select from the available filter option, and then click Apply.

📘

Note:

You can use Clear All to clear all the filters.

  1. Click Save to save the report request.

Search, Filter, and Download SMS Reports

To search, filter, and download SMS reports, perform the following steps:

  1. Follow step 1 to step 3 of Request SMS Reports.
  2. Click the Analytics tab and then Report.
    The Report page appears.
  1. In the Search for Report Title field, type the report title to search the report, and then press ENTER. The search results display the reports.
  2. Click Filter to filter the reports based on your requirements. You can use the following parameters to filter the reports:
    • Report Type - You have the option to filter the report based on Tabular or Summary. Select one of them and then click Apply.
    • Requested Date - You have the option to filter the report based on the requested date. Request date is the date when you have requested a specific report. You have the option to select the requested reports submitted today, yesterday, and so on. Select the requested date and then click Apply.
    • Status - You have the option to filter the report based on the status of the report such as completed, in progress, and so on. Select the status and then click Apply.
    • Clear All - Click Clear All to clear all the filters.
  3. Click the ellipsis (three dots) next to the available report to download the report.
  1. Click Download to download the report. The report gets downloaded to the mapped folder.
  2. Go to the mapped folder and open the downloaded report to view the SMS details.

Did this page help you?