Product Messages

Product Catalog Messages let you share the product details when chatting with their customers.

The product catalog message options are as follows:

• Single Product Messages: Messages with a single product item from the business’s inventory. The product is displayed in a Product Detail Page (PDP) format. For more information on single product messages, see Single Product Messages.
• Multi-Product Messages: Messages containing a selection of up to 30 items from a business’ inventory. For more information on multi-product messages, see Multi-Product Messages.
• Catalogue: Messages containing a collection of products from a connected Meta catalog. The catalogue message type can be sent only using business numbers that are associated with version v2 of Kaleyra platform's WhatsApp API.

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Notes:

• These messages should only be configured in the Follow-up message Prompt.
• Response to these messages will come in a JSON format that contains all the data of the option/s selected by the end user. To manage responses to these incoming messages, please reach out to the Kaleyra Support team.
• (Does not apply to Single and Multi product messages): These messages are supported V2.0 of Kaleyra platform's WhatsApp API.
• (applies only to Carousel message): This message can only be a template.

For more information on the Product Catalog Messages, see the Product Catalog Messages page.

For more information on the Product Catalog Message APIs, see the Product Catalog Message APIs page.