Reports

Access the detailed and summarized reports for the last six months.

About Reports

The Reports screen lets you access the information regarding all the calls incoming and outgoing for your account for the last six months. You also have the option to choose between detailed or summarized versions of the reports.

Requesting for a Report

  1. Log in to the Kaleyra.io and navigate to Channels > Voice > Reports.
  2. Click Request Reports.
  1. In the Date Range field, select the date range. The acceptable date range should be within six months from the current date.
  2. In the Title field, enter a title for the report. By default, the system auto-populates this field with the selected date range.

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Note

Only alphabet, numbers, space, hyphen, and underscore are allowed.

  1. In the Type of Report section, select the type of report—Summary or Detailed.
  2. In the Filter section, click Add Filter to narrow down the results. Enter the required filter criteria.
  3. Click Generate. You can view the generated report on the Reports screen.

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Note

  • The exported logs are password protected. You will receive the password separately via the registered email.
  • The exported log is a zip file containing the CSV files.

Data in the downloaded report

Reports are of two types, Summary and Detailed. The data available on the reports is based on the type of report that you have selected.

Summary Report

The summary report contains the summarized data for a given date range. Below are the attributes/fields in the Summary Report.

Field

Description

Total Calls

The total number of calls triggered in the given date range.

Total Call Duration(seconds)

The total call duration of all the calls in seconds.

Total Units Charged

The total number of units charged for all the calls collectively.

Total Ring time(seconds)

The total ring time in seconds.

Ring time is the number of seconds the call rang before it is either answered or rejected.

Total Credits Utilized(₹)

The total number of credits utilized for all the calls collectively.

Total Outgoing Calls

The total number of outgoing calls.

Total Incoming Calls

The total number of incoming calls.

Total Answered

The total number of calls answered.

Total No Answer

The total number of calls not answered.

Total Calls not Connected

The total number of calls that did not go through.

Detailed Report

The detailed report contains the detailed data for a given date range. Below are the attributes/fields in the Detailed Report.

Field

Description

Call ID

Unique identification of each call.

Call To

The number to which the call is made.

Call From

The number from which the call is received.

Bridge Number

The DID number that is used to initiate the call.

Call Type

The type of call.

  • Incoming—Calls made to the Direct Inward Dialing (DID) numbers from the end-user.
  • Outgoing—Calls made from the DID number to the end-user.

Call Status

The status of the call. For example ANSWER, NOANSWR, BUSY, and so on.

For more details on the call statuses, refer to https://developers.kaleyra.io/docs/call-statuses.

Call Start Time

The call start time as soon as the call is initiated.

Bill Seconds

The chargeable duration of the call.

Call Source

Source of the call. For example API, Campaign, Plugin, and so on.

Call End Time

The call end time as soon as the call ended.

Total Call Duration

The total duration of the call. End time minus start time.

Ring Time

The number of seconds the call rang before it is answered or rejected.

IVR ID(Flow ID)

Unique ID of the Flow.

IVR Name

Name of the flow used to make the call.

Credits Utilized

The credits utilized for the call.

Units Charged

Units charged for each call.

Campaign Name

The name of the campaign using which the call is triggered.

Keypress

The last keypress by the callee while the call is active.

Recording

Recording link of the call.

Meta Value

Detailed call forward data of each channel.

Meta Value

The Meta Value field contains the below data for both Channel 1 and Channel 2 separately in JSON format:

Data

Description

Number

Caller number in channel 1 and Callee number in channel 2.

Status

Status of the call for Channel 1 and 2.

For more details on the call statuses, refer to https://developers.kaleyra.io/docs/call-statuses.

Recording

The link to the recording of each channel, if enabled.

Charge

The units charged for each channel of the call.

Units

The units charged for each channel.

Bill sec

Billable seconds for each channel.

Type

Number Type like Fixedline, Mobile, Toll-free.

Ring time

Number of seconds the call rang before it is answered or rejected.

End time

The call end time as soon as the call ended.

Country

Origin of the channel.


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