Reports

Access the detailed and summarized reports of all the incoming and outgoing voice calls in the last for the last six months.

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Note:

This feature is currently not available for users registered in the North America (NA) region.

About reports

The Reports screen lets you access the information regarding all the calls incoming and outgoing for your account for the last six months. You also have the option to choose between detailed or summarized versions of the reports.

Requesting a report

  1. Log in to the Kaleyra.io and navigate to Channels > Voice > Reports.
  2. Click Request Reports.
  1. In the Date Range field, select the date range. The acceptable date range should be within six months from the current date.
  2. In the Title field, enter a title for the report. By default, the system auto-populates this field with the selected date range.
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Note

Only alphabet, numbers, space, hyphen, and underscore are allowed.

  1. In the Type of Report section, select the type of report—Summary or Detailed.
  2. In the Filter section, click Add Filter to narrow down the results. Enter the required filter criteria.
  3. Click Generate. You can view the generated report on the Reports screen.
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Note

  • The exported logs are password protected. You will receive the password separately via the registered email.
  • The exported log is a zip file containing the CSV files.

Request Report Filters

You can apply the following filters and extract Detailed reports for any of the following call types—Incoming, C2C, Campaign, and SIP Outgoing and Summary report for Incoming and Outgoing calls.

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Note:

You can use multiple options in the fields provided.

Field

Action Required

Bridge Number

Select the required bridge number from the dropdown.

Call Status

Select the required call status from the dropdown.

From Country

Select the name of the country, from where the message has been sent, from the dropdown.

To Country

Select the name of the country, to which the message has been sent, from the dropdown.

Flow Name

Select the required flow name from the dropdown.

Campaign Name

Enter the name of the campaign in the given field.

Call Type

Select the required Call type from the dropdown. Available options are Incoming, C2C, Campaign, and SIP Outgoing.

Call Source

Based on the call type chosen, the following call source options are available in the dropdown:

  • For Incoming calls: Call source is not applicable to incoming calls
  • For C2C calls: API, Verify, Plugin, C2C, and Others
  • For Campaign calls: API, Verify, Campaign, and Others
  • For SIP Outgoing calls: API, Verify, Plugin, C2C, Campaign, and Others

Downloading the report

You can download existing reports with Completed status. The reports are downloaded as a protected ZIP file containing CSV files. To download a generated report, click the download icon corresponding to the report. You will receive the password separately via the registered email.

Data in the downloaded report

Reports are of two types—Summary and Detailed. The data available on the reports is based on the type of report that you have selected.

Summary Report

The summary report contains the aggregated data for the given date range. Below are the attributes/fields in the Summary Report.

Field

Description

Total Calls

The total number of incoming and outgoing calls in the given date range.

Total Call Duration(seconds)

The total call duration of all the calls in seconds.

Total Units Charged

The total number of units charged for all the calls collectively.

Total Ring time(seconds)

The total ring time in seconds.

The number of seconds the call rang before it was either answered or rejected.

Total Credits Utilized

Overall amount of money utilized for all the calls collectively.

Total Outgoing Calls

The total number of outgoing calls.

Total Incoming Calls

The total number of incoming calls.

Total Answered

The total number of calls answered.

Total No Answer

The total number of calls not answered.

Total Calls not Connected

The total number of calls that did not go through.

Detailed Report

The detailed report contains the detailed data for a given date range. Below are the attributes/fields in the Detailed Report.

Field

Description

Example

Call ID

Unique identification of each call.

10dc613e-d343-4003-86b0-cc2a3a08e806 10dc613e-d343-4003-86b0-cc2a3a08e806

Call To

The number to which the call is made.

919XXX7XXXX2

Call From

The number from which the call is received.

918XXX5XXXX4

Bridge Number

The DID number that is used to initiate the call.

919XXX5XXXX6

Call Type

The type of call

  • Incoming—Calls made to the Direct Inward Dialing (DID) numbers from the end-user.
  • Outgoing—Calls made from the DID number to the end-user.

Incoming/Outgoing

Call Status

The status of the call. For example ANSWER, NOANSWR, BUSY, and so on.

For more details on the call statuses, refer to https://developers.kaleyra.io/docs/call-statuses.

ANSWER

Call Start Time

The call start time as soon as the call is initiated. A timestamp per the timezone that the account belongs to.

2022-01-07T07:19:20.000Z

Bill Seconds

The chargeable duration of the call.

31

Call Source

Source of the call. For example API, Campaign, Plugin, and so on.

Campaign

Call End Time

The call end time as soon as the call ended. A timestamp per the timezone that the account belongs to.

2022-01-07T07:19:45.000Z 2022-01-07T07:19:45.000Z

Total Call Duration

The total duration of the call. End time minus start time.

26

Ring Time

The number of seconds the call rang before it is answered or rejected.

14

IVR ID(Flow ID)

Unique ID of the Flow.

SG_df449e21-f546-4b43-b374-3545015b0471

IVR Name

Name of the flow used to make the call.

Test

Credits Utilized

The amount of money (credits) utilized for the call.

145.810492

Units Charged

Units charged for each call.

2

Campaign Name

The name of the campaign using which the call is triggered.

Website leads

Keypress

The last keypress by the callee while the call is active.

2

Recording

Recording link of the call.

https://api-stgconsole.smsinfini.com/v1/{{sid}}/voice/recordings?id=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

Meta Value

Detailed call forward data of each channel.

Meta Value

The Meta Value field contains the below data for both the two legs of the call, defined as Channel 1 and Channel 2, separately in JSON format:

{"channel1":{"number":"912XXXXX78X","status":"FLOW_ANSWER","recording":"","charge":1,"units":1,"bill_sec":24,"type":"","ringtime":2,"end_time":"2022-01-07T07:19:45Z","country":"India"},
 "channel2":{"number":"919XXXXXXX29","recording":"https://api-stgconsole.smsinfini.com/v1/{{sid}}/voice/recordings?id=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","status":"ANSWER","charge":1,"units":1,"bill_sec":7,"type":"MOBILE","ringtime":12,"end_time":"2022-01-07T07:19:45Z","country":"India"}}

Data

Description

Example

Number

Caller number for channel 1 data and Callee number for channel 2 data.

Channel 1 - 912XXXXX78X Channel 2 - 919XXXXXXX29

Status

Status of the call for the Channel.

For more details on the call statuses, refer to https://developers.kaleyra.io/docs/call-statuses.

FLOW_ANSWER

Recording

The link to the recording of each channel, if enabled.

https://api-stgconsole.smsinfini.com/v1/{{sid}}/voice/recordings?id=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","status":"ANSWER","charge":1,"units":1,"bill_sec":7,"type":"MOBILE","ringtime":12,"end_time":"2022-01-07T07:19:45Z","country":"India"}}

Charge

The units charged for each channel of the call.

1

Units

The units charged for each channel.

1

Bill sec

Billable seconds for each channel.

24

Type

Number Type like Fixed line, Mobile, Toll-free.

MOBILE

Ring time

Number of seconds the call rang before it is answered or rejected.

2

End time

The call end time as soon as the call ended.

2022-01-07T07:19:45Z

Country

Origin of the channel.

India





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