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User

Home

Welcome
Glossary
Support

Getting started

Overview
Kaleyra Platform Interface
Create a Kaleyra Platform Account
Sign In to Kaleyra Platform Using Two Factor Authentication(2FA)
Onboarding onto Kaleyra
Settings
Callback Profiles

SMS

Overview
Templates Overview
Request an SMS Report
SMS Logs
Uploaded Reports
Configure SMS Settings
- Daily Limit
Automatic blacklisting of contacts on directory
Receive Message
- Configure Receive Message
- View Configurations and Logs

RCS

Overview
Brands
Agents
Request an RCS Report

WhatsApp

Overview
Find your Facebook Business Manager ID
- Manual Signup
- Embedded Signup
  - Automated WhatsApp Number Registration
Add a new WABA ID
Add a Number
Upload Media
WhatsApp Business | Message Templates
WhatsApp Number Messaging Limits and Quality Rating
WhatsApp Address Message
WhatsApp Pay
WhatsApp Business Message Limit
Request a WhatsApp Report
- WhatsApp Tabular Report
- WhatsApp Summary Reports
WhatsApp Analytics - Logs
Manage your WhatsApp Channel
- WhatsApp API V1 Configuration for Callback
- WhatsApp API V2 Configuration for Callback
WhatsApp Templates

Email

Overview
Email 1.0
Email 2.0

Video

Overview
Technical Requirements
Environment Setup
Inbound Call
Accessibility Report

Voice

Overview
Numbers
Adding Credits
Click to Call
Kaleyra Flow Builder
- Dynamic Variables for FlowBuilder
Voice Manager
Generate Report with Recording Details

Campaigns

Overview
SMS Campaign
WhatsApp Campaign for V1 WABA
WhatsApp Campaign for V2 WABA
Voice Campaign
- Launch a Voice Campaign
- Draft Voice Campaign
RCS Campaign

Directory

Overview
Blocklist
Contacts
- Import Tags for your Contacts in Bulk
Tags

URL Shortener

Overview
Single URL Shortener
Bulk URL Shortener
URL Shortener in SMS
URL Shortener in WhatsApp
URL Shortener in Email

Flow Builder

Overview
Flow Builder Templates
Widget Library
Trigger Flow using Webhook and Voice Call
Trigger Flow using Outgoing Call
Missed Call Flow
Flow Builder Logs
Supported Text-to-Speech Languages

Verify

Overview
Create a Verify Template
Create a Verify Configuration
API Collection
Generate OTPs
Validate OTPs

Numbers

Overview
Subscribe Number
Number Statuses
Number Listing Page
Long Codes and Short Codes

Subaccounts

Overview
- Sub-account Services
Manage Subaccounts
Credits History
- View Credits History
Credits Usage
- View Credits Usage
Reports

Communicate Pro

Overview
Campaigns
Lists
Broadcasts
Multivariate Test Broadcast
Interactive Programs
View and Export Messages
Coupon Service
Reports
- List Upload or Update Results

APIs

Overview

SMS APIs

Overview
/message endpoint
/sms endpoint
SMS Callback
- Callback Request using Callback Profiles
SMS Error Codes
SMS Status and Status Trace Codes

RCS APIs

Overview
RCS Messages APIs
RCS Number Capability Check
- Single Number Capability Check
- Bulk Number Capability  Check
RCS Tester APIs
- Get Tester By Agent
- Register Tester
RCS Management APIs
RCS Template APIs
RCS Error Codes

WhatsApp APIs

Overview
WhatsApp API V1
WhatsApp API V2
WhatsApp Block Users API
Fetch Phone Number Details API

Voice APIs

Overview
Click to Call API
Outbound Calling API
Call Recording Extraction API
Call Log Pull API
Dynamic Variables for DLRURL
Callback Profiles in Voice APIs
Voice Error Codes

Email APIs V1

Overview
Send Single Email
Short URL in Email API Request for a single contact
Send Batch and Bulk Emails
Add Dynamic Values in Email API Using Params field
Use Templates in Email API
Get stats and Get logs in Email API
Use Webhook in Email API
Email Error Codes

Email APIS V2

Overview

Platform APIs

Overview
Subaccounts
Billing
- Get Account Billing or Usage Details
- Response Codes and Statuses
Callback Profiles

NUMBER APIS

Overview
List the Available Numbers for Subscriptions
Subscribe a Number
List the Subscribed Numbers
Unsubscribe a Number
Resubscribe a Number
Documents ID and Description for Numbers

Blocklist APIs

Overview
Get Blocklist
Change Blocklist Status for Number
Blocklist Error Codes

URL Shortener APIs

Overview
Create a URL Shortener
Get All URL List
Get an Individual URL
Get URL Analytics Data
Delete a Shortened URL
URL Shortener Callback

Consent Management APIs

Overview

Integration Partners

Overview
LeadSquared SMS
LeadSquared WhatsApp
- Kaleyra WhatsApp with LeadSquared
WebEngage SMS
- Configure Kaleyra SMS on WebEngage
- Create SMS Campaign on WebEngage
WebEngage WhatsApp
ORACLE Eloqua SMS
ORACLE Eloqua WhatsApp
- View Kaleyra.io Configuration on ORACLE Eloqua
- Send WhatsApp Messages
CleverTap SMS
- Configure Provider for SMS
- Launch an SMS Campaign
CleverTap WhatsApp
Zoho CRM SMS
Zoho Desk SMS
Zoho SMS Campaigns
Zoho WhatsApp
- Zoho CRM: Send WhatsApp messages with Workflow Rules
  - Configure Workflow Rules and Send WhatsApp
  - View Workflow Rules Usage
MoEngage SMS
- Kaleyra SMS Integration with MoEngage
- Create SMS Callback
MoEngage WhatsApp
Braze SMS
- Kaleyra SMS Integration with Braze
Zapier
Shopify SMS
Shopify WhatsApp
HubSpot SMS
HubSpot WhatsApp
Oracle Responsys MMS
Freshchat WhatsApp Connector
- Integrate Freshchat with Kaleyra WhatsApp
- Send WhatsApp Messages to Freshchat
Genesys SMS

FAQs

FAQs
- Video API FAQs

Release Notes

Release Notes

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