Subscribe Number

You can search for a number with the preferred area, country or region, and number type. You can subscribe to a number from the pool of numbers listed. While subscribing to a number, you can also select a number pattern, depending on which numbers will be suggested.

You can subscribe to a number instantly without any document verification depending on the region selected. Subscribing to a number with or without document verification depends on the regulations of that region or country. In case documents are required, then the documents shall include Proof of Business/Business Address and Proof of Identification (Individual/Company-Signatory).

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Prerequisites:

• Know your Customer (KYC) approval is mandatory. For more information on submission and approval, see Completing the Know Your Customer page.
• For prepaid customers, the credit balance should be sufficient to purchase numbers, make and receive calls, and monthly subscription charges. For more information on balance details, see Adding Credits page.
• You must have Proof of Business/Business Address and Proof of Identification (Individual/Company-Signatory) depending on the regulations of that particular region or country.

To subscribe to a number, perform the following steps:

1. Sign in to your Kaleyra.io account.
2. Navigate to Numbers in the left navigation bar.

3. Click Subscribe Numbers.
   The Subscribe Numbers page appears.

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Note:

Subscribing to a number is made easy using filter options. You can filter the number based on location, number type for better results. You can filter the number based on the area/state/region, that you want the number to belong. For example, being in Italy you can opt for a US number provided that you have all the required documents based on regulations.

4. Click the arrow next to Select Area, State, or Country and enter the Area, State, or Country of the number you are looking for.
5. Click the arrow next to Capability and select one of the following options:
   a) VOICE - Enables the user to subscribe only to Voice communication capabilities. Only voice-capable numbers are supported for making incoming and outgoing calls.
   b) SMS - Enables the user to subscribe only to SMS communication capabilities. To know more about long codes and short codes capabilities for SMS, see Long Codes and Short Codes.
6. Click the arrow next to Number Type and select any one of the following options, based on your selection for SMS or Voice select any one of the following options:
   a) Toll Free - Displays the toll-free number.
   b) Mobile - Displays the mobile number.
   c) Shared Mobile - Displays the shared mobile number.
   d) Fixed Line - Displays the Direct Inward Dialing (DID) number.
   e) Any - Displays all the categories that include Toll-Free, Mobile, and Fixed Line.
   You can also filter the numbers based on your preference.
7. Click the arrow next to Number Pattern and select one of the following options:
   a) Starts with - Used to search numbers that start with the given string.
   For example, "9145" - Displays the numbers starting with 9145.
   b) Ends with - Used to search numbers that end with the given string.
   For example, "3423" - Displays the numbers ending with 3423.
   c) Contains - Used to search numbers that contain the given string.
   For example, "333" - Displays the number that contains 333.
8. Enter the desired pattern and click Search.
   The available numbers for subscriptions appear.

9. Click Subscribe Numbers on the right side of your preferred number.
   The Subscribe Number details appear on the slider.

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Notes:

• If you are a prepaid customer, you must have a sufficient usage balance in your account to subscribe to the number.
• If you are subscribing to a number where document verification is not required, you can skip Step 10.
• The type of documents that are requested for a number is subject to the country's regulations.

10. Perform the following steps:
    a) In Proof of Business/Business Address, drag and drop the relevant proof of business/business address document or click and upload the relevant proof of business/business address document from the mapped folder.
    b) In Proof of Identification (Individual/Company-Signatory), drag and drop the relevant proof of identification document or click and upload the relevant proof of identification document from the mapped folder.
11. Click Pay.

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Note:

The postpaid subscriber has to pay the amount for subscribing to the number.

If you are subscribing to a number that does not require document verification, you can start using the number after successful payment. But, if you are subscribing to a number that requires document verification, please wait for 24 hours to 7 days to get the documents verified, after which your number will be activated and ready to use.