Callback Profiles

Using the 'Callback Profiles' feature, you can create callback profiles to receive essential information and updates about various aspects such as SMS status, WhatsApp delivery status, and incoming WhatsApp messages.

This documentation will guide you through the process of leveraging callback profiles to enhance your communication capabilities.

Callback Profile Creation

You can create a callback profile tailored to your specific requirements. A callback profile offers a set of common options including the HTTP method to send the updates to your designated endpoint. The interface provides the flexibility to add additional HTTP headers to be included in the callback for validation purposes as well as for Basic and Advanced Authentication. All callbacks sent from the Kaleyra platform to our endpoint are encrypted in transit using TLS, to ensure content security further, you can encrypt the callback information as per your preferences. Further, you can configure specific attributes within each callback profile to receive the desired information at your endpoint.

The Callback Profiles user interface simplifies the creation of channel- or purposes-specific callback profiles, such as those for receiving messages or template status updates. The interface provides a list of relevant attributes you can receive back at your endpoint based on the selected channel and the events. You can select and incorporate all or just a part of these attributes into the callback profile effortlessly.

Using a Callback Profile ID

After creating a callback profile, a unique 'callback profile ID' is generated. You can use this callback profile ID for configurations within the UI and in your API requests, whenever you require to receive real-time updates related to a specific resource (for example, a recently sent SMS).