Launch Two-way MO Messaging
After the successful integration, you can launch a two-way MO messaging service for your end-users. When your end-users send the message on the configured sender ID the conversation starts.
To launch a two-way MO messaging, perform the following steps:
- Follow step 1 to step 4 of the View Integrated Setup in Genesys Cloud topic. The Messaging Platforms page appears.
- On the top-right of the page, toggle Off Queue. The chat window appears, and it will wait for a message to be triggered by your end-users on a specific sender ID.
After your end-users send an SMS to configured sender ID, a pop-up to Accept or Decline the call appears to the contact center agent.
- Click Answer to start the conversation within the configured waiting time frame. The conversation gets started.
Note:
After the contact center agent accepts the call, a notification will be sent to the end-user from Genesys.
- Type the message you want to send to your customer.
- Click the End Message to end the conversation. The conversation ends.
- To be available for the next conversation in the queue, on the bottom-right of the page, click Done.
Updated 21 days ago
