Submit - Failure

TheSubmit - Failure status allows you to identify messages that failed during submission to WhatsApp and were not accepted for delivery.

Prerequisites

An active WhatsApp plan on Kaleyra platform.
An active WhatsApp for Business API plan that includes:
1. A WhatsApp business number.
2. An associated profile with the business number.
3. A WhatsApp verified and approved profile.
4. A WABA ID onboarded on Kaleyra WhatsApp API V2.
You must have the callback registered in the WhatsApp channel for the phone numbers.

Sample Webhook

The following is the sample webhook.

{
    "status": "failed",
    "message_id": "wamid.XXXXXHE5NXXXXXXXXXXDAQ==",
    "error": {
        "message": "Service temporarily unavailable",
        "type": "<error_type>",
        "code": <code>,
        "fbtrace_id": "Service temporarily unavailable",
        "error_data": {
          "details": "The WhatsApp messaging service is experiencing temporary issues",
          "messaging_product": "whatsapp"
        }
    },
    "extra_info": {
        "message_id": "wamid.HBgMOTE5NDAXXXXXX3MDFQIAERgSMEYxMEM1QjQ3QjXXXXXXQ2N0YA",
        "waba_id": "12XXXXX34512345",
        "ref": "campaign_2025_summer_sale",
        "ref1": "order_ORD_456789",
        "ref2": "payment_pending",
        "enable_url_tracking_body": false,
        "enable_url_tracking_button": false
    }
}