Not Sent - Daily Limit Reached

The Not Sent - Daily Limit Reached status allows you to identify messages that were not delivered because the account has reached its daily sending limit. These messages can be sent once the daily limit resets or after the sending limit is increased or upgraded.

Prerequisites

An active WhatsApp plan on Kaleyra platform.
An active WhatsApp for Business API plan that includes:
1. A WhatsApp business number.
2. An associated profile with the business number.
3. A WhatsApp verified and approved profile.
4. A WABA ID onboarded on Kaleyra WhatsApp API V2.
You must have the callback registered in the WhatsApp channel for the phone numbers.

Sample Webhook

The following is the sample webhook.

{
    "code": "WAV2101",
    "status": "not sent",
    "reason": "Account daily limit reached",
    "message_id": "wamid.XXXXXHE5NXXXXXXXXXXDAQ==",
    "extra_info": {
        "enable_url_tracking_body": false,
        "enable_url_tracking_button": false,
        "message_id": "wamid.HBgMOTE5NDAXXXXXX3MDFQIAERgSMEYxMEM1QjQ3QjXXXXXXQ2N0YA",
        "waba_id": "12XXXXX34512345",
        "ref": "campaign_2025_summer_sale",
        "ref1": "order_ORD_456789",
        "ref2": "payment_pending"
    }
}