Agents

The Agent APIs are used to manage messaging agents, automated or human interfaces that interact with users on behalf of a brand. Agents are the operational core of RCS messaging, enabling rich, interactive conversations with end users.

On the Kaleyra platform for Agents, you can:

View Agent Dashboard

Quick look at all the Agents on a page.

Add a New Agent

Edit Agent's Details

Edit an agent's details.

Search and Filter Agents

Search agents from the list of available agents. Filter the agents associated with the brand.

Add New Test Device

Add a new test device for testing the RCS message on RCS enabled devices.

Search Test Device

Search for the test device from the list of added test devices.

Tasks for Test Device

Check the status for the unverified test device, resend the invitation, and many more.

Delete a Test Device

Delete a verified or unverified device.

Send Test Message

Send an RCS test message on the test device.

Add Template

Add a template for the RCS message.

RCS Text Template

Create an RCS text message template.

RCS Multimedia Template

Create an RCS multimedia template.

RCS Rich Card Template

Create an RCS rich card template.

RCS Rich Card Carousel

Create an RCS rich card carousel.

Test Template

You can test the template by sending an RCS message to the test device.

View Template Details

View the template details.

Preview Template Details

Preview the template details.

Download Template

Download template.

Template History

View template history.

Edit Template Details

Edit the template details.

Send Template for Approval

Send the created template for approval.

Delete Template

Delete the created template or approved template.

Verify and Launch Agents

Verify and launch the agent.