Not Sent - Missing slug value for URL tracking

The Not Sent - Missing slug value for URL tracking status allows you to identify messages that were not sent because of missing slug value for URL tracking. You can enable the URL tracking, by passing slug or {kadvanced} in dynamic button text.

Prerequisites

An active WhatsApp plan on Kaleyra platform.
An active WhatsApp for Business API plan that includes:
1. A WhatsApp business number.
2. An associated profile with the business number.
3. A WhatsApp verified and approved profile.
4. A WABA ID onboarded on Kaleyra WhatsApp API V2.
You must have the callback registered in the WhatsApp channel for the phone numbers.

Sample Webhook

The following is the sample webhook.

{
    "code": "WAV2400",
    "status": "not sent",
    "message_id": "wamid.XXXXXHE5NXXXXXXXXXXDAQ",
    "reason": "To enable URL tracking, pass slug/{kadvanced} in dynamic button text",
    "extra_info": {
        "enable_url_tracking_body": true,
        "enable_url_tracking_button": true,
        "message_id": "wamid.HBgMOTE5NDAXXXXXX3MDFQIAERgSMEYxMEM1QjQ3QjXXXXXXQ2N0YA",
        "ref": "campaign_2025_summer_sale",
        "ref1": "order_ORD_456789",
        "ref2": "payment_pending",
        "waba_id": "12XXXXX34512345"
    }
}