Not Sent - Template details Not found

The Not Sent - Template details Not found status allows you to identify messages that were not delivered because the required template information could not be found. Ensure that the template exists and is correctly configured before attempting to resend the message.

Prerequisites

An active WhatsApp plan on Kaleyra platform.
An active WhatsApp for Business API plan that includes:
1. A WhatsApp business number.
2. An associated profile with the business number.
3. A WhatsApp verified and approved profile.
4. A WABA ID onboarded on Kaleyra WhatsApp API V2.
You must have the callback registered in the WhatsApp channel for the phone numbers.

Sample Webhook

The following is the sample webhook.

{
    "code":"WAV2400",
    "status": "not sent",
    "reason": "Template not found in our database. Try re-creating it via Kaleyra APIs/UI",
    "message_id": "wamid.XXXXXHE5NXXXXXXXXXXDAQ==",
    "extra_info": {
        "enable_url_tracking_body": false,
        "enable_url_tracking_button": false,
        "message_id": "wamid.HBgMOTE5NDAXXXXXX3MDFQIAERgSMEYxMEM1QjQ3QjXXXXXXQ2N0YA",
        "waba_id": "12XXXXX34512345",
        "ref": "campaign_2025_summer_sale",
        "ref1": "order_ORD_456789",
        "ref2": "payment_pending"
    }
}