Create WhatsApp Authentication Template

You can create WhatsApp authentication templates to be used within your Kaleyra WhatsApp API v2 enabled WABA from the Kaleyra platform other than through API. For more information, see WhatsApp Template API V2. You can use these authentication templates to send the OTP messages to your end-users. After successfully creating the WhatsApp authentication templates, these templates are sent to Meta’s approval through the Kaleyra platform. Once submitted, you can check its status in the Kaleyra platform. The WhatsApp template statuses can be either PENDING, REJECTED or APPROVED.

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Notes:

• Kaleyra supports Marketing, Utility, and Authentication template categories.
• Authentication has replaced the previous OTP Templates, but the Utility and Marketing Template remains the same.
• For the Authentication category, the Kaleyra platform supports ‘Copy code’ setup only. With this setup, you can send a one-time password or code along with a copy code button to your end-users.

To create a WhatsApp authentication template, perform the following steps:

1. Sign in to your Kaleyra account.

2. From the left menu-bar, click the Templates.
   The WhatsApp page appears.

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Notes:

• The WhatsApp page contains details such as the template name, category, subcategory, language of the template, creation date, and status of the template.
• The WhatsApp template in the Kaleyra platform supports the following template categories:
  • Marketing Template - To send promotional messages.
  • Authentication Template - To send the OTP messages.
  • Utility Template - To send messages with an option to trigger the conversation by an end-user action or request.
• You have to follow the following steps to create a template:
  • Setup - Configure template name, language, category, Sub-category, and WABA ID for the template.
  • Content - Configure the header, body, and footer of the template.
  • Preview - Preview the configured template.

3. On the right side of the page, click the Add New Template button.
   The Create Template page appears.

The Content step appears.

6. In the Content step, perform the following:
   • (Default) The Copy code option helps your customers in easy copy and pasting the code. End-users can tap the button in the message to copy the code and then paste it into their app themselves. Copy code works best for customers who request the code on a device that does not have their WhatsApp account.
   • (Default) The Add security recommendation helps your customer by adding the security information. If you do not wish to add the information, you can deselect the Add security recommendation check box.
   • To add the expiration time for the code, select the Add expiration time for the code check box. After you select the Add expiration time for the code check box, you need to select the time for the expiration of the code. You can select the expiration time from a minimum of 1 minute to a maximum of 90 minutes. When the message is sent using the template and after the code expires, the autofill button will be disabled.
   • The default validity period for your message is 10 minutes. To set the validity period of the WhatsApp marketing message before it expires according to the configured timing in case the end-user's WhatsApp account is unreachable, select the Set custom validity period for your message check box. If the message is not delivered within the configured timeframe, you will not be charged, and your end-user will not view the message. You can check your webhook for message delivery status after the validity period has expired. You should only set a low validity period if you have automatic backup delivery methods in place.
7. Click Next. The Preview step appears.

8. Preview the WhatsApp template details and click Submit. The authentication template gets created successfully.

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Note:
The new template will be in pending status. It gets either approved or rejected after the Meta's review.