Freshchat WhatsApp Connector
The integration between the Freshchat application and the Kaleya WhatsApp channel provides brands a real-time conversation platform to interact with customers. With its live chat feature, the Freshchat WhatsApp Connector helps build a platform to facilitate multiple business activities, such as customer support, sales, and marketing.
The end-customers can initiate a WhatsApp chat using their WhatsApp Number with the brand/business WhatsApp number configured on kaleyra.io platform. On the Freshchat conversations inbox, the end-customer details, such as name and phone number are displayed along with the messages. Further, the brand can continue with chat conversations with the end-customers to provide the required support or service.
The benefits of Freshchat WhatsApp Connector are:
- Better engagement with customers with real-time conversation.
- Faster resolutions to customer issues with human interactions.
- Enhanced end-user experience.
Updated 9 months ago