Understanding SMS Analytics - Logs

The SMS Logs get generated for all the sent SMS messages. SMS Logs help you get detailed information about sent SMS through phone number, status, dates, and additionally by message ID.

You can search the logs based on the specific message ID associated with each SMS log. You can use the message ID to track the message status and relevant information. Additionally, you can use the filters to search the message logs more precisely. You can expand the SMS logs to view details such as route, source, country, network, and MSG ID. The expand option is available next to the Template Body column.

Generate an SMS Logs

SMS logs get generated when you send an SMS using your Kaleyra.io account. Any sent, not sent, delivered, or not delivered SMS message gets listed on the logs page.

For more information about how to send an SMS through API, see Send Your First SMS.

View, Search, and Filter SMS Logs

To view, search, and filter the SMS logs, perform the following steps:

  1. Sign in to your Kaleyra.io account.
  2. On the Campaigns page, click SMS.

The SMS page appears.

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Note:

You can also view the Logs from Channels, click SMS Manage, and then Analytics.

  1. Click the Analytics tab and then Logs.
    The Logs page appears.

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Note:

You can view the SMS details using the information icon next to Status details in the To column.

  1. Click the expand icon next to the Template Body columns details.
    The Logs detail information appears.
  1. In the Search for SMS Logs field, enter the mobile/phone number for which you wish to search the logs.
  2. Click Filter, to filter the logs based on different fields available.
    The available filter options appear.

The following filter options can be used to filter the logs:

  • Message Id - Displays the filter based on message Id. Click + next to Message Id, enter the message Id in the textbox, and then click Apply to use the message Id filter. The search result appears based on the filter.
  • Source - Displays the filter based on the source. Click + next to Source, click the arrow next to Web to view the filter list, select the preferred filter, and then click Apply.
  • Status - Displays the filter based on the SMS message status. Click + next to Status, click the arrow next to Sent to view the filter list, select the preferred filter, and then click Apply.
  • Sent Date - Displays the SMS sent date. Click + next to Sent Date to view the list, select a default date range or to customize the filter, click default date range and select one of the following options:
    - Today
    - Yesterday
    - Last 3 days
    - Select from the date range in the calendar
    and then click Apply.
  • Delivery Date - Displays the SMS delivery date. Click + next to Delivery Date to view the list, select a default date range or to customize click default date range and select one of the following options:
    - Today
    - Yesterday
    - Last 3 days
    - Select from the date range in the calendar
    and then click Apply.
  • Source - Displays the filter based on the source. Click + next to Source, click the arrow next to OTP to view the filter list, select the preferred filter, and then click Apply.
  1. Click Clear All to clear all the filters. Once you clear all the filters, the filtered logs get deleted.

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