DLT - FAQs

The DLT's frequently asked questions are the following:

• DLT Registration - India

• DLT Template Registration Process

• Entity Registration - Operators

• What is "Letter of Authorization" (LOA) for DLT? Where do I get it from?

• Content Template Registration - Operators

• What are the documents required for DLT registration?

• SenderID Registration - Operators

• What is a "Brand Name"? Do I have to add it to my messages?

• Do I need to register my sender-IDs under DLT towards other countries or only towards India?

• What is Kaleyra's Telemarketer ID?

• Do we need to register with all the operators?

• Is BSNL, Videocon or Jio registering for DLT free of cost?

• How are SMSes getting delivered to few a numbers even though DLT registration is not done?

• What is the TAT for sender ID approval by the Operators?

• What are Scrubbing Charges being Imposed by DLT? Does everyone have to pay?

• Why are my headers rejected from the operator (For example - Reason: Header and entity irrelevant)?

• DLT Best Practices

• I have registered my promotional sender-ID under DLT, but how do I create it on my Kaleyra promotional panel?

• Does Kaleyra provide their sender-IDs to me until my sender-IDs are registered in DLT?

• Where do I find Kaleyra’s Telemarketer ID?

• I see my sender-ID's are in "Pending Approval" status from the operator. Can Kaleyra help me to get this approved?

• Does Kaleyra get notified if my sender-IDs are registered with operators or should we provide the proof of approval?

• What if I am not receiving any update from the operator even after multiple follow-ups on DLT?

• Which operator will have SenderIDs approved quickly?

• My Entity Registration has been rejected by operator stating "Business address mismatch". How do I fix this?

• Why is my Template not approved in Jio Portal?

• What if I am an International Customer? Do I still have to register my SenderIDs?

• DLT Content Template Types

• Transactional Message Content Type

• Service Implicit Message Content Type

• Service Explicit Message Content Type

• Promotional Message Content Type

• DLT Template failure causes

• Is Template ID and Entity ID mandatory to be passed via API? What will happen if I do not pass these details?

• Some operators do not support Vernacular apart from Hindi, but I want to add other languages as well. What can I do in this case?

• Are DLT SMS Templates case sensitive?

• Can web addresses be added as “Brand Name”?

• How many variable parameters can be added together without spacing?

• Can the same SenderID be used across different SMS vendors/telemarketers?

• How do I identify variable parameters and create templates from my messages?

• A company is not able to register their company details on the DLT platform. Can I register SenderID and Templates (along with brand names) on behalf of them and help trigger the messages?

• What is the difference between an Entity and a Telemarketer in DLT?

• I want to push promotional messages immediately to my customers. Is there any way that I can do this with the new DLT regulations?

• Can Kaleyra help expedite the SenderID and Template approval from operators?

• Can an Indian subsidiary company use its DLT registration to send SMS for a product owned and operated by the parent company in a foreign country?

• Are spaces allowed within a single variable?

• If the SenderID does not reflect the “Brand Name”, will I still be able to use it?

• DND End User Options Explained

• Can I send messages on behalf of another company if I have their consent? Does the parent company have to do the registration or can I?

• New Promotional Messages status

• What are UCC Complaints?

• What will happen if I send messages to customers who have not "Opted-In" for my communication?

• Why are my DLT registered messages were delivering previously, but failing now?

• DLT message template error codes explained

• How many variable parameters can I use in a message? Is there a limit?

• Types of DLT Registrations

• Reasons for Template (Content and Consent) Rejection

• How do I find my Principle Entity ID?