Set a Default Variable

You can set default values for the variables in your SMS Campaigns. The default values will be used in the message when the contact does not have a value for the variable defined in its record.

You will see an option to {*} Set Default Value in the text editor ONLY when the message body includes at least one dynamic variable. Variables identified using the @ or symbol will be eligible to set default values.

To set default values, perform the following steps:

1. Follow step 1 to step 8 of Launch an SMS Campaign.
   The New SMS Campaign page appears.

   

2. On the Body field, click the + icon.
   The Variable `1` field appears.

The Set Default Value page appears listing all the dynamic variables (parameters) used in the message body.

2. In the Default Value field, enter the required default values to the listed parameters. The default value will be picked up in case, for a given recipient, no value to substitute the dynamic variable is found in the uploaded campaign file; this will avoid sending SMS with actual text displaying dynamic variable instead of a proper value.