WhatsApp Webhook

The WhatsApp Webhook section allows businesses to receive notifications for supported WhatsApp Business Account (WABA)-level events through a configured callback.

A Callback Profile ID can be configured at the WABA level and used as the callback destination for multiple supported notification types.

The WhatsApp Webhook section has the following webhook options:

• Message Template Status Update - Get notified when message template status is updated via Email or Callback ID.
• Template Category Update - Get notified when template category is updated via Email or Callback ID.
• Phone Number Name Update - Get notified when phone number name is updated via Email or Callback ID.
• Phone Number Quality Update - Get notified when phone number quality is updated via Email or Callback ID.
• Message Template Quality Update -Get notified when message template quality is updated via Email or Callback ID.
• Message Template Components Update - Get notified when message template components are updated via Email or Callback ID.
• Business Capability Update - Get notified when business capabilities are updated via Email or Callback ID.
• Account Update - Get notified when account details are updated via Email or Callback ID.

How WhatsApp Webhook notifications work

The WhatsApp Webhook notifications use a two-level configuration:

1. Callback configuration

Configure a single Callback Profile ID for the WABA.

This Callback Profile ID acts as the callback destination for supported business-level webhook notifications.

2. Event-level notification configuration

For each supported notification type, select how the end user wants to receive the notification:

• Email
• Callback
• Email or callback

The notification method is configured independently for each event.

Configure the Callback Profile ID

You can configure the Callback Profile ID by the following steps:

1. Add the Callback Profile ID

   Enter the Callback Profile ID associated with the WABA.

3. Save the configuration.

3. Enable notifications

For each notification type that the customer wants to receive, enable Notify via callback.

Only notification types with Notify via callback enabled will be delivered to the configured Callback Profile ID.

Configure notification preferences

Each notification type has its own notification settings:

• Notify via email - Enable Notify via email when the customer wants to receive the notification by email. When enabled, when provide one or more email addresses according to the configuration supported by the product. Different notification types can use different email addresses.
• Notify via callback -Enable Notify via callback when the customer wants the notification to be delivered to the configured Callback Profile ID. The same Callback Profile ID is used for all notification types enabled for callback delivery.

Enable and Configure Message Template Status Update

To enable and configure the Message Template Status Update, perform the following steps:

1. Log in to your Kaleyra Platform
2. On the top-right of the page, click the User Profile drop-down and then click Settings.
   The General Settings page appears.

3. On the left menu bar, click the Notifications.
   The Notifications page appears.

4. Toggle Message Template Status Update.
   The Message Template Status Update pop-up appears.

   

5. Under the Notify via Email section, enter the email address of the recipients to receive the message template status update In the Email Addresses field.

7. Click Save.
   A successful confirmation message appears.