Add a Number

The Add a Number feature allows you to register a new WhatsApp Business number under a waba on the Kaleyra platform.

Prerequisite

• To set up a WhatsApp account on Kaleyra platform, see Manual Signup
  and Embedded Signup.

To add a new number to Facebook, perform the following steps:

1. Login to your Kaleyra Platform. The Channels page appears.

2. On the left navigation bar, click Numbers. The Numbers page appears.

   

   3. Click Add Number. The Add Number page appears.

   

   4. The Add Number page has the following fields:

• WABA ID - Enter the WhatsApp Business Account ID to which you want to associate the new Business Number. For more information, see Add a New WABA ID.
• Display Name - Enter the name that will be displayed to end users on WhatsApp when receiving messages from this Business Number.

Number verification

The Number verification section allows you to choose how to verify the new phone number by selecting one of the following options:

• Verfiy via SMS - An OTP is sent via SMS.
• Verify via Voice Call - An OTP is delivered through an automated voice call.

5. Click Save to initiate the approval process for your WhatsApp Business Number.

Editing the Details of an Existing Number

You can edit most of the details of an existing WhatsApp Business number except the phone number itself.

To edit the details of an already added number, perform the following steps:

1. Perform steps 1 through 3 from the Add a New Number section.

2. On the Numbers page, click the three dots corresponding to the number you want to edit and click Edit.

The Edit page appears.

3. The Edit page has the following sections:

• Callback Profile Details (optional)
• Business Details (optional

  Callback Profile Details

• Manage Callback Profile IDs - Click Manage callback Profile IDs. The Callbacks Profile page appears. For more information see, Add the Callback Profile ID to the WhatsApp Number.
• Callback Profile ID (Optional) - You can enter the IDs to receive related callbacks.
• Incoming Messages - Receive callbacks for all inbound messages received on the WhatsApp Business number. For more information see, Create a Callback Profile for WhatsApp Incoming Messages.

Business Details (Optional)

The Business Details section allows you to update information about your business and has the following fields:

• Upload Image - Click Upload Image and browse to the location on your computer to upload the image of your company logo.

• Business Category - Select your Business Category from the drop-down list.
• Business Description - Enter a brief description of your business. The maximum size supported is 256 characters.
• About Info - Enter additional information about your business. The maximum size supported is 139 characters.
• Address – Enter the address associated with the mobile number. The maximum size supported is 256 characters.
• Email ID – Enter the email ID.
• Website – Enter your business website URL.

4. Click Save to edit the details.