Add a New WABA ID

Brands

The Brands feature allows you to create and manage your RCS brand identities. A brand represents your organization and is required before creating RCS agents. Also, you can view the brand details and edit the brand. You have the option to move to the Agents page.

Prerequisite:

Before you can create brands or agents, you must be registered as an RCS for Business partner and have access to your Kaleyra account.

Add a New Brand

To add a new brand, perform the following steps:

2. On the RCS widget, click Manage. The Brands page appears.

3. Click Add Brand. The New Brand pop-up page appears.

The New Brand pop-up page has the following sections:

• Brand Information
• Contact Details

Brand Information

The Brand Information section allows you to define the identity of your RCS brand. These details are used for brand verification and are visible to end-user in RCS conversations.

This section has the following fields:

• Brand Name - Enter the name of the brand or organization. This name is used for brand verification purposes.
• Brand Description - Enter the brief description of the brand, its products, or services. This helps reviewers and users understand the purpose of the brand.
• Display Name - Enter the name displayed to end user in RCS chats. This should be customer-friendly and recognizable.
• Org Number - Enter the registration number. This field is disabled by default.
• Brand Banner (optional) - Click Upload Banner to upload the banner image representing the brand. The maximum file size should be 200KB.
• Brand Logo (optional) - Click Upload Logo to upload the official logo of the brand. The maximum file size should be 50KB.

Contact Details

The Contact Details section allows you to add the contact details information of the brand, with the following fields.

• Contact Full Name - Enter the full name of the primary point of contact for the brand.
• Contact Email - Email address of the brand contact. This email is used for verification and important notifications.
• Website URL - Enter the official website of the brand.
• Partner Name - Enter the name of the partner or service provider associated with managing or onboarding the brand.
• Partner Email - Enter the email address of the partner contact.

4. Click Submit to create the brand. The brand will appear on the Brands page and can be used to create RCS agents.

View Brand Details

The View Brand Details section allows you to view all the updated brand detail information.
To view the brand details information, perform the following steps:

1. On the Brands page, click the three dots (...) and then click Brand Details option.

The brand details information pop-up appears.

Edit Brand

1. On the Brands page, click the three dots (...) and then click Edit option.

The Update Brand pop-up page appears.

2. The Update Brand pop-up page has the following fields. For more information on the field information, see Brand Information and Contact Details section.
3. Edit the required fields and then click Submit. The updated information gets added in the View Brand Details page.

4. Click Agents will return to the Agent page.

Agent

The Agent feature allows you to view and manage your RCS agents across all brands.

Prerequisite:

Add a New Agent

To add a new Agent, perform the following steps:

2. On the RCS widget, click Manage. The Brands page appears.

3. Click Agents. The Agent page appears.

3. On the Agent page, click Add Agent. The New Agent page appears.

4. On the New Agent page, you can create a new agent to use for RCS Business Messaging communications and engagement. It has the following steps:

• Agent Details
• Contact Details
• Policies

Agent Details

In the Agent Details step of the New Agent page, you can view the following sections:

• Agent Details -
• Agent Profile -
• Logo Banner and Color -
• Other Details -

Agent Details

The Agent Details section provides the basic details needed to create a new RBM agent.

Agent Profile

The Agent Profile section of the New Agent page has the following fields:

• Agent Type -
• Brand -
• Agent Name -
• Short Description or Business Tagline -
• Agent Use Case -
• Agent Billing Category -
• Agent Hosting Region -

Logo Banner and Color

• Agent Logo -
• Banner Logo -
• Color -

Other Details

• Service Code -

Click Next. The Contact Details step appears.