RCS Tabular Report

The RCS Tabular Report contains detailed information about all sent and received messages.

Sample RCS Tabular Report

The following is the sample RCS tabular report:

RCS Tabular Report Fields Detail

The following table describes the fields available in the RCS tabular report:

Column Field Name	Description	Sample Value
`AgentName`	The display name of the RCS business agent.	Basket Agent
`FromAddress`	The ID of the Brand or Agent from which messages have been sent. FromAddress value be Agent ID. For MO message, this will show the Mobile number of the user or sender.	usXXXXXXXXent
`ToAddress`	The mobile phone number of the recipient in MSISIDN format. For MO message, this will be an Agent ID	9199XXXXXX61
`MessageID`	Unique identifier assigned by the RCS platform to the messages. This can be useful for support.	fdXXXXXXXXbcb
`MessageType`	Message type for the RCS communications. Possible values are MT for message sent by you or MO for message sent by end-user to you.	MT
`Source`	Origin of message submission. It can be an API or a WEB.	WEB
`MessageFormat`	Format of the RCS message. For example, `text`, `rich text`, `media files`, `rich cards`, and `carousels`.	text
`Country`	The country code to which the recipient's mobile number is associated.	US
`AttemptedAt`	Timestamp of when RCS message was submitted to Kaleyra Platform in the format mm/dd/yyyy hh:mm:ss AM/PM.	1/21/2026 5:28:06 AM
`SentAt`	Timestamp of when RCS message was sent to the RCS carrier.	1/21/2026 5:29:04 AM
`DeliveredAt`	Timestamp of when the RCS messages was delivered to end-user device.	1/21/2026 5:30:18 AM
`ReadAt`	Timestamp of when the RCS message was read by the end-user.	1/21/2026 5:35:07 AM
`ReceivedAt`	Timestamp of when the incoming message (MO) was received by Kaleyra Platform from the end-user.	1/21/2026 5:36:02 AM
`FailedAt`	Timestamp when the error event occurred (applicable for MT message only).
`FailedReason`	Normalized internal error code derived from provider or carrier errors.
`FinalStatus`	Final status of the RCS message when the report was generated. The following are the statuses: Queued Sent Delivered Read Error	Delivered

Generate Tabular Report

You can generate the RCS tabular report from the Kaleyra platform.

To generate the RCS tabular report, perform the following steps:

On the RCS card, click Manage.
The Brands page appears.

From the left menu option, click Reports.
The Reports page appears.

You can view the following details on the Reports page:

Report Name - The name you want to provide when generating the report.
Report Type - The RCS report type. It can be either Tabular or Summary.
Date - Date range (from and to date) for which you have requested the report.
Status - Current status of the report. It can be any one of the following:
- In Process - Kaleyra Platform is processing the request to generate a new report.
- Generated - Report has been generated and is available for download.
- Failed - Report generation has failed.
- Queued - Request to generate a report has been queued and will be processed in some time.
- Records Not Found - Request has been successfully processed, but no data has been found for the requested time interval.
- Expired - The generated report has expired, and it is not available anymore for download. Report expires after 90 days from the date of generation.
Requested on - Date when you have requested to generate the report.

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Note:
You can sort the Report Name and Report Type alphabetically, and the Requested On date from older to newer order or vice versa. Click the respective heading to sort the report data.

On the top-right of the page, click the Generate Report button.
The Generate Report page appears.

Perform the following steps:
1. In the Report Name field, enter the name for your report. The report name should be between 3 and 40 characters.
2. From the Report Type, select the Tabular option.
3. In the Required Date field, click the From Date -> To Date or the calendar icon on the right side of the Required Date field. Select the from and to dates from the calendar. You can select the date range from the last 6 months to the current date.
Click the Generate button.
The confirmation message appears and the request to generate the report is taken in charge by Kaleyra Platform.

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Note:
After the report is generated successfully, a notification is sent to your email address associated with your Kaleyra account.

Hover over the report with status as Generated and click the ellipsis icon. Click the Download button to download the report. The report gets downloaded in the mapped folder in .csv file.

Updated about 1 hour ago