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Getting started
Overview
Kaleyra.io Interface
Create a Kaleyra.io Account
Sign In to kaleyra.io Using Two Factor Authentication(2FA)
Onboarding onto Kaleyra
Complete the Know Your Customer (KYC) Procedure
Opt-in for Kaleyra Services
Create a Sender ID
Create Kaleyra.io API Key
View API Key and SID
Add a TAN Number (Optional)
Add Credits
Settings
General Settings
User
Profile
Notifications
Team
Team Members
Kaleyra Expert Role
Login History
Documents
Callback Profiles
Callback Encryption
Create SMS Callback Profiles using Dynamic Variables
Create Callback Profile for WhatsApp Template Status Update
Create Callback Profile for Incoming WhatsApp Messages
Create Callback Profile for Outgoing WhatsApp Messages
Create Email Callback Profiles with Dynamic Variables
Callback Basic Authentication
Callback Advanced Authentication
SMS
Overview
Templates Overview
Create an SMS Template
Search and Filter SMS Template
View SMS Template
Delete SMS Template
Download SMS Template
Request an SMS Report
SMS MT Summary Reports
SMS MO Summary Report
SMS Tabular MT and MO Reports
SMS Tabular only MT Report
SMS Logs
Uploaded Reports
Configure SMS Settings
Daily Limit
Automatic blacklisting of contacts on directory
Receive Message
Configure Receive Message
View Configurations and Logs
WhatsApp
Overview
Manual Signup
Add a Number
Embedded Signup
Adding a new WABA ID
Automated WhatsApp Number Registration
WhatsApp Business Messaging
Find your Facebook Business Manager ID
WhatsApp Business | Message Templates
WhatsApp Templates
Add WhatsApp Templates from UI
Template Bypass using Business Manager
Authentication Templates
Edit WhatsApp Template
Product Catalog Messages
WhatsApp Address Message
Multi-Product Message Templates
WhatsApp Pay
Kaleyra WhatsApp API
WhatsApp Business Message Limit
Opt-in
WhatsApp Number Messaging Limits and Quality Rating
Receive Updates about Messaging Limits using Webhooks
WhatsApp Conversations
Request a WhatsApp Report
WhatsApp Tabular Report
WhatsApp Summary Reports
WhatsApp Analytics - Logs
Email
Overview
Enable Email Channel Widget
Request an Email Report
Email Reports
Email Logs
Chatbot
Overview
Onboarding
Navigate Chatbot
Chatbot Dashboard
Autoresponder
View Autoresponder Demo
Create an Autoresponder
Publish an Autoresponder
Edit an Autoresponder
Infobot
View Infobot Demo
Create an Infobot
Publish an Infobot
Edit Infobot's Intent
Databot
View Databot Demo
Create a Databot
Publish a Databot
Edit a Databot's Intent
Enterprise Chatbot
View Enterprise Demo
Contact Us for Enterprise Chatbot
Advanced Chatbot
Create Chatbot with Advanced Features
Publish an Advanced Chatbot
Create Follow-up Questions
Create Flow Conditions
Create Flow Conditions - Routes
API Requests and Responses
API Requests and Responses - Callback and Callback Message
API Requests and Responses - Response Callback and Response Callback Message
Advanced Variable Features
Advanced Variable Features - Saved States
Advanced Variable Features - Map To
Advanced Variable Features - Save
Advanced Variable Features - Customize Bot Messages
Validate a User or an API Response
Validate a User or an API Response - Flag
Validate a User or an API Response - B.O.W. (Bag Of Words)
Measure Conversions
Measure Conversions - Milestone
Build Media and Interactive Messages in Chatbot
Media Messages
Reply Messages with no headers
Reply Messages with text headers
Reply Messages with image headers
Reply Messages with video headers
Reply Messages with document headers
List Messages with no headers
List Messages with text headers
Product Messages
Single Product Messages
Multi Product Messages
Request a Chatbot Report
Chatbot Tabular Reports
Video
Overview
Technical Requirements
Environment Setup
Inbound Call
Accessibility Report
Mobile SDK v3
Mobile SDK v4
Web & Widget
Voice
Overview
Numbers
Adding Credits
Click to Call
Kaleyra Flow Builder
Dynamic Variables for FlowBuilder
Voice Manager
Sound Manager
Logs
Call Statuses
Reports
Sticky Agents
Generate Report with Recording Details
Campaigns
Overview
SMS Campaign
Launch an SMS Campaign
Replay SMS Campaign
Cancel SMS Campaign
Request SMS Campaign Report
WhatsApp Campaign
Launch a WhatsApp Campaign
Draft WhatsApp Campaign
Request WhatsApp Campaign Report
Voice Campaign
Launch a Voice Campaign
Draft Voice Campaign
Directory
Overview
Blocklist
Contacts
Import Tags for your Contacts in Bulk
Tags
Lookup
URL Shortener
Overview
Single URL Shortener
Add URL or Upload File to Short URL
Search and Filter Shortened URLs
Request, Download, and View Shortened URL Report
Edit Shortened URL
Delete Shortened URL
Bulk URL Shortener
Upload Files to Short URL in Bulk
Search or Filter Files containing Bulk Shortened URLs
Bulk Upload URL Features
URL Shortener in SMS
URL Shortener in WhatsApp
URL Shortener in Email
Download or Delete Files with Bulk Shortened URLs
Flow Builder
Overview
Flow Builder Templates
Widget Library
Start
Play
Call Forward
IVR Menu
SMS
API
Keypress
Repeat
Date and Time
Jump
Voicemail
Choice
Hangup
Trigger Flow using Webhook and Voice Call
Trigger Flow using Outgoing Call
Missed Call Flow
Flow Builder Logs
Supported Text-to-Speech Languages
Verify
Overview
Create a Verify Template
Create a Verify Configuration
API Collection
Generate OTPs
Validate OTPs
Numbers
Overview
Subscribe Number
Number Statuses
Number Listing Page
Long Codes and Short Codes
Conversations
Overview
Subaccounts
Overview
Sub-account Services
Manage Subaccounts
Add a Subaccount
View Subaccounts
Recharge a Subaccount
Access a Subaccount
Edit a Subaccount
Suspend a Subaccount
Login to Subaccount
Credits History
View Credits History
Download Credits History Report
Credits Usage
View Credits Usage
Download Credits Usage Report
Reports
View Downloaded Reports
Generate Summary Report
Communicate Pro
Overview
Key Features
Key Concepts
Access Communicate Pro
Unlock Accounts
Error Handling
Campaigns
Create a Campaign
View Campaign Details
Maintain Campaigns
Lists
Mobile Phone Number Format
Create a List
Define Broadcast Eligibility for Lists
Upload a List
Download a List
Remove Mobile Numbers
Advanced Options
Manually Entering Mobile Numbers (Opt-Ins)
Upload or Mark Opt-Outs
Clear a List
Maintain Lists
List Assignment
Enable List Assignment
Assign Lists to Campaigns
Broadcasts
Create a Broadcast Message
Emojis in Broadcasts
Create a Quick Broadcast
Create and Manage Throttled Broadcasts
Use Targeting Rules
Queue Control
Create and Manage RCS Broadcasts
Message Body Text Editor
Multivariate Test Broadcast
Enable the Multivariate Test Broadcast
Create Multivariate Test Broadcast
Schedule Variable Configuration
Percent of List and Performance Tracking Configuration
Multi-Step Program Configuration
View Multivariate Test Broadcasts
View Broadcast Before Delivery and Performance Details
Queue Control for Multivariate Test Broadcasts
Interactive Programs
Text Response
Competition
Voting
Customer Care
Multi-Step Programs
View and Export Messages
Coupon Service
Create a Coupon
Name and Response Fields
Coupon Codes
Coupon Code Truncation
Design a Coupon
Deliver Mobile Wallet Coupons
Reports
List Upload or Update Results
APIs
Overview
SMS APIs
Overview
Send the First SMS
Send SMS using Template
Send OTP SMS
Send Bulk SMS
Send SMS with Unicode
Send Flash SMS
Schedule SMS API
SMS Status API
Create Sender ID
Delete Sender ID
SMS Route Types
SMS Length and Encoding
SMS Callback
Callback Request using Callback Profiles
SMS URL Shortening API
SMS Error Codes
SMS Status and Status Trace Codes
WhatsApp APIs
Overview
WhatsApp Templates
WhatsApp Template Category
Create a WhatsApp Template with Text
Create a WhatsApp Template with Sample Media
Create WhatsApp template with enabled Tracked URL
Get a WhatsApp Template Status
Create an Authentication Template Message
Create a Coupon Code Template
Create a Limited Time Offer (LTO) Code Template
Create a Multi-Product Message Template
Create WhatsApp Catalog Message Template
Send a Text Template Message through WhatsApp
Send a Media Template Message through WhatsApp
Send a Text Message through WhatsApp
Send an Interactive WhatsApp Address Message
Send a Catalog Message through WhatsApp Template
Send an Authentication Template Message
Send a Coupon Code Template Message
Send a Limited Time Offer (LTO) Code Template Message
Send a Multi-Product Message Template
Send a Media Message through WhatsApp
Send WhatsApp Pay Messages
Preview of the URL
Share Contact Information
Send Interactive Message and Media Template
Monitoring Stats
List Message API
Reply Button API
Product Catalog Message APIs
Receive an incoming message and reply
Automate Kaleyra WhatsApp Flow
WhatsApp Registration
Add a WhatsApp Number
Update a WhatsApp Number Details
Add a WhatsApp Template
Configure WhatsApp Callback URL
WhatsApp Error Codes
Cloud API Error Codes
On-premise API Error Codes
Voice APIs
Overview
Click to Call API
Outbound Calling API
Call Recording Extraction API
Call Log Pull API
Dynamic Variables for DLRURL
Callback Profiles in Voice APIs
Voice Error Codes
Email APIs
Overview
Send Single Email
Short URL in Email API Request for a single contact
Send Batch and Bulk Emails
Add Dynamic Values in Email API Using Params field
Use Templates in Email API
Get stats and Get logs in Email API
Use Webhook in Email API
Email Error Codes
Platform APIs
Overview
Subaccounts
Create a Subaccount
Get All Subaccounts Detail
Get Subaccount Details
Edit and Update Subaccount Details
Recharge a Subaccount
Delete a Subaccount
Response Codes and Statuses
Billing
Get Account Billing or Usage Details
Response Codes and Statuses
Callback Profiles
Create Callback Profiles
Get Callback Profiles Detail
Get a Callback Profile by ID
Update a Callback Profile by ID
Delete a Callback Profile by ID
Response Codes and Statuses
Blocklist APIs
Overview
Get Blocklist
Change Blocklist Status for Number
Blocklist Error Codes
Lookup APIs
Overview
HLR Lookup
GET API Lookup
POST API Lookup
URL Shortener APIs
Overview
Create a URL Shortener
Get All URL List
Get an Individual URL
Get URL Analytics Data
Delete a Shortened URL
URL Shortener Callback
Integration Partners
Overview
LeadSquared SMS
Kaleyra SMS with LeadSquared
Generate a Webhook URL
LeadSquared Automation
LeadSquared WhatsApp
Kaleyra WhatsApp with LeadSquared
WebEngage SMS
Configure Kaleyra SMS on WebEngage
Create SMS Campaign on WebEngage
WebEngage WhatsApp
Configure Kaleyra.io WhatsApp on WebEngage
Add WhatsApp Templates
Enable WhatsApp Delivery Callback URLs in Kaleyra
Create WhatsApp Campaign on WebEngage
ORACLE Eloqua SMS
Configure Kaleyra on ORACLE Eloqua
View Kaleyra.io Configuration on ORACLE Eloqua
Send SMS through Campaign Canvas
Send SMS through Contact Program Canvas
Send SMS through Custom Object Program Canvas
Sent SMS Custom Data Object on Eloqua
Received SMS Custom Data Object on Eloqua
ORACLE Eloqua WhatsApp
View Kaleyra.io Configuration on ORACLE Eloqua
Send WhatsApp Messages
CleverTap SMS
Configure Provider for SMS
Launch an SMS Campaign
CleverTap WhatsApp
Configure Provider for WhatsApp
Enable WhatsApp Delivery Callback URLs in Kaleyra
Enable Incoming Message URL in Kaleyra
Add WhatsApp Template to CleverTap
Launch WhatsApp Campaign
View WhatsApp Campaign Report
WhatsApp Conversations
Zoho CRM SMS
Kaleyra SMS with Zoho CRM
Configure Kaleyra SMS Settings with Zoho CRM
Send SMS to Leads, Contacts, or Accounts
Send SMS using Workflow Rules
Send SMS Campaign to Leads or Contacts
Zoho Desk SMS
Install the Kaleyra Plugin in Zoho Desk for SMS
Configure Kaleyra SMS Settings with Zoho Desk
Configure Workflow and Trigger SMS
Zoho SMS Campaigns
Zoho WhatsApp
Zoho CRM: Send WhatsApp messages with Workflow Rules
Configure Workflow Rules and Send WhatsApp
View Workflow Rules Usage
MoEngage SMS
Kaleyra SMS Integration with MoEngage
Create SMS Callback
MoEngage WhatsApp
Kaleyra WhatsApp Integration with MoEngage
Create WhatsApp Provider
Create WhatsApp Template
Enable WhatsApp Delivery Callback URLs in Kaleyra
Launch a WhatsApp Campaign
Braze SMS
Kaleyra SMS Integration with Braze
Zapier
Integrate Kaleyra SMS with Zapier
Create a Zap to send an SMS
Create a Zap to send WhatsApp Messages
Shopify SMS
Kaleyra SMS with Shopify
Configure Kaleyra Settings with Shopify
Send SMS and Launch Campaign
Send SMS in Shopify Flow Automation
Send Automated SMS
Automation use case: Add Customers
Automation use case: Orders Workflow
Shopify Marketing Automations
Shopify WhatsApp
Integrate Kaleyra plugin with Shopify
Configure Kaleyra Setting in Shopify
Send WhatsApp messages to Customer or group of Customers
HubSpot SMS
Kaleyra SMS with HubSpot CRM
Configure Kaleyra Settings with HubSpot
Send SMS
HubSpot Automation
HubSpot WhatsApp
Install Kaleyra Plugin in HubSpot CRM for WhatsApp Messaging
Configure Settings for WhatsApp within HubSpot
Send WhatsApp Message
Oracle Responsys MMS
Integrate Kaleyra with Oracle Responsys
Send MMS using Oracle Responsys Programs
Enable MMS Delivery Reports
Freshchat WhatsApp Connector
Integrate Freshchat with Kaleyra WhatsApp
Send WhatsApp Messages to Freshchat
FAQs
FAQs
Video API FAQs
Release Notes
Release Notes
Core Services
Campaigns
SMS
WhatsApp
Integrations
Email (API and GW)
Messaging Solutions
Chatbots
BFSI Solutions
Communicate Pro
GFTP
Security
Suggest Edits
Updated 6 months ago
