Callback Profile for WhatsApp Resumable Media Status Update

You can configure the Callback Profile for WhatsApp Resumable Media Status Update, if you want to receive notifications regarding the changes in resumable media status. You need to first create a Callback Profile and then add the Callback Profile ID associated to this newly created Callback Profile to your WABA.

Creating a Callback Profile for WhatsApp Resumable Media Status Update

To create a Callback Profile for WhatsApp Resumable Media Status Update:

1. Follow the instructions given in Callback Profiles.

2. Select the required HTTP method:
   i. GET and in the Endpoint field, enter the endpoint and the query parameters as shown in the following example:

   Text

   https://<your-callback-endpoint>?status="<status>"&uploaded_file_handle="<uploaded_file_handle>"&file_name="<file_name>"&file_link="<file_link>"&resumable_media_id="<resumable_media_id>"&waba_id="<waba_id>"&company_id="<company_id>"&field="<field>"&time="<time>"&callback_profile_id="<callback_profile_id>"

   📘

   Notes:

   • You need to add your endpoint where you want to receive notifications (the one here is just an example).
   • You must add all the query parameters to get the information about the incoming message.

ii Use the POST method and the following details:

a. In the Endpoint field, enter the endpoint (as shown in the following example) where you want to receive notifications, as shown:

https://<your-callback-endpoint>

b. Enter the following body in the Dynamic Variables text area:

{
    "status": "<status>",
    "uploaded_file_handle": "<uploaded_file_handle>",
    "file_name": "<file_name>",
    "file_link":"<file_link>",
    "resumable_media_id": "<resumable_media_id>",
    "waba_id": "<waba_id>",
    "company_id": "<company_id>",
    "field": "<field>",
    "time": "<time>",
    "callback_profile_id": "<callback_profile_id>"
}

Sample Response

The following is an example of a callback received due to WhatsApp resumable media status:

Sample UPLOADED status callback

{
    "company_id": "Ze15c65XXXX",
    "field": "resumable_media_status_update",
    "file_name": "test.jpg",
    "file_link":"https://whatsapp.amxxxaws.com/Zexxxx22f/173xxx416_f1xxxxf7-3xxf-4xx5-axx2-b3xxxxxxxx7btest.jpg",
    "resumable_media_id": "85",
    "status": "UPLOADED",
    "uploaded_file_handle": "4:cGF2xxxxxxBn:aWxxxxxxanBn:Axxxxxx93E5LsDBKsE_JixxxbQu-eyxxxxxxwOeKeTUf8kc-ZSEixxxxxx2OlAxfeYXow_aKKel",
    "waba_id": "3476339784XXXXX",
    "callback_profile_id": "stage_c46xxxx7-1ab6-4f35-9a7b-9xxxxxxxxb19",
    "time": "1738919890"
}

Sample FAILED status callback

{
    "company_id": "Ze15xxxxx22f",
    "field": "resumable_media_status_update",
    "file_name": "test",
    "resumable_media_id": "96",
    "status": "FAILED",
    "waba_id": "3476xxxxxx41199",
    "callback_profile_id": "stage_c466af67-1ab6-4f35-9a7b-9358952c9b19",
    "time": "1738919890",
}

Sample EXPIRED status callback

{
    "company_id": "Ze1xxxxx22f",
    "field": "resumable_media_status_update",
    "file_name": "test",
    "resumable_media_id": "96",
    "status": "EXPIRED",
    "uploaded_file_handle": "4:cGFxxxxxxnBn:aW1xxxxxxnBn:ARYxxxxxxE5LsDBKsE:e:17xxxxx795:53xxxxxxxx48003:100xxxxxxxx5884:ARxxxxxxLCL595T9pFg",
    "waba_id": "347xxxxxxxx1199",
    "callback_profile_id": "stage_c4xxxx67-1xx6-4xx5-9xxb-93xxxxxxb19",
    "time": "1738919890",
}

The following table contains the parameters used in the sample response: