Kaleyra.io offers the Failover feature using which you can configure to failover from one channel to another when a message does not get delivered through the selected channel. The Failover feature makes a diligent effort to deliver the content using alternate channels. If the first channel fails to deliver the content, then the next configured channel is triggered.

For instance, users may have limited data coverage but have a stable cellular signal. If the primary delivery channel is set to WhatsApp, then the message will not be delivered. In such cases, SMS can be an effective failover option to have the message delivered to the customer.

The Failover configuration is done using the Kaleyra.io UI and the Failover configuration is triggered using an API.


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