Creating a Template

To create a template, you should first send it for approval in the Kaleyra Cloud. Our support team will verify and approve it in no more than 30 minutes. We will send you an email to notify you about the status of your template. In case your template is not approved, the same email will contain the reason for rejection.



  1. According to TRAI guidelines, you must register the templates with the network operators on the DLT platform before using them. Refer to the FAQs on DLT registration to know more about the registration process.
  2. Once you register the template, you will get a unique template ID from the network operator. You must enter this ID while creating the template in Kaleyra Cloud.

To create a template,

  1. Sign in to your Kaleyra Cloud account.
  2. Click Verify displayed on the left navigation bar.
    The Dashboard tab is displayed.
  1. Click Templates and click Add Template.
    The Add New Template window is displayed.
  2. Select the required channel from the Select Channel drop-down menu and perform the following steps.

If you select SMS, then:
a. Select the Sender ID from the Sender ID drop-down menu.
b. Enter the Template ID you got when you registered the template with the network operator.
c. Enter the template name in the Template name text box.

If you select Voice, then:
a. Select the language of the template from the Language drop-down menu.
b. Select the speech rate from the Speech rate drop-down menu.
c. Enter the Name and Content of the template in the respective text boxes.

If you select Email, then:
a. Enter the email ID from which you want to send the email in the From email text box.
b. Enter the Subject in the Email subject text box.
c. Enter the Name and Content of the template in the respective text boxes.

  1. Click Save.

Your new template is now sent for approval. The next step is to create a Verify Configuration.

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Updated 2 months ago

Creating a Template

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